Poor network coverage

Hi @Vikc-d 

Sorry to hear this. 

I have sent you a direct message to help you with some trouble shooting. 

Regards

Aklima 

I'm having the same issues, and have been for maybe 2 weeks now. Before then it was excellent. Now pages won't load until I switch to WiFi... 

Hi @Solfer 

Sorry to hear you are having connection issues. 

The quickest way to get a good idea of the coverage in your area(s) would be to pop your postcode in our online Coverage Checker here.

That should keep you up to date on any ongoing or known issues in your area.

I’ve also messaged you directly.

Thanks, 

Pearl


 

I’m having problems with network coverage, keeps going onto 3G and cannot load important webpages also use sum up to collect money due to not connecting, need urgent attention as my bill is due soon and do not feel I’ve had a good full service.  

Hi @silkeyez,

We’re sorry to hear that, have you checked for any issues in your area using the coverage checker as per @Pearl_c6’s message above?

Kind regards,

Ryan

Yes I did, it went onto 3G in an area I usually get 4g 
I cannot log into accounts etc it ‘timed out’ as internet too slow and to be honest it only works good when I get home and connect to my home internet. 
ive noticed this problem since lockdown. 
can we get a reduction or put account on hold until problem is fixed. 
As the price of monthly charge as gone up you put that up just before lockdown too! I’m thinking of getting another sim to different network service so I can operate my work and connect to my sumup With problems. 

Hi there @silkeyez 

We’ve just messaged you privately here in order to take some further details to look into any known issues that could be affecting your area.

If you could respond to that PM there.

Thanks

I'm having problems with my network i had trouble logging into iD was saying url was rejected please consult with your administrator. My phone shows my network is iD LTE/3g/2g nothing with 4g. I'm having to use my own WiFi at home 

Hi @don123,

Sorry to hear that you are having issues with your coverage. Have you had a look at the Coverage Checker HERE.

Once you enter your postcode into the coverage checker it will give you an indication of the coverage in your area and if there are any issues that are currently going on.

If you are unable to see any issues please let us know and we will do our best to assist you further.

Regards,

Kash