Question

Poor signal since joining in one area

  • 11 June 2019
  • 2 replies
  • 111 views

Hello. I'm new to this network having moved from an o2 based carrier. Since connecting my signal at home is very poor. I checked the THREE website and it does say they are having issues in my area (same message for the last week).
According to mastdata there is an antenna a mile away but I don't appear to connect to that one.
Who is best to speak to? I'd like find when this will be resolved?
If this continues I'll unfortunately have to move to another provider.
Thanks.

2 replies

Userlevel 6
Badge +6
Hey @Stubee,

Could you confirm your full postcode for us so I can check the coverage to begin with?

Sorry to hear you're having issues here.

We'll try to look into this further, though, we do offer a 30-day returns on all contracts purchased from us directly and 14-days via Carphone Warehouse.

Mohammed
Thanks for replying, I DMd your Tweet people so got a response there. Looks like I'll have to cancel so I'll be in touch via there.
Thank you.

Reply