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Service won’t allow calls

  • 31 December 2018
  • 13 replies
  • 1026 views
T
Userlevel 1
Can’t make any calls it says my”service won’t allow calls to any number?????
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Best answer by terrywebbs 31 December 2018, 19:39

Yes that's what I am getting also, would seem the network is now experiencing some service issues...
No idea on a time scale for a fix please be patient and try again later.

The app and the dashboard account login from a computer shows some very odd behaviour.

Some services are now slowing returning to normal, thank you for your patients
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13 replies

chanto44
Rank
mine is the same.....anybody else having this problem?
Jpatel
Rank
Same.
terrywebbs
Rank
Userlevel 7
Badge +9
Yes that's what I am getting also, would seem the network is now experiencing some service issues...
No idea on a time scale for a fix please be patient and try again later.

The app and the dashboard account login from a computer shows some very odd behaviour.

Some services are now slowing returning to normal, thank you for your patients
80% of issues can be resolved by turning your device off and back on ( ͡° ͜ʖ ͡°)
O
Rank
same here no service till i turn phone on and off
Mohammed
Rank
Userlevel 7
Badge +9
Hello @olly,

Have you tried checking your coverage on our Coverage Checker?

If there are any temporary issues in your area, this is where you would find out as well as when we'd expect to resolve the issue you're facing.

You could also try manually connecting to the iD network by searching for this in the network settings.

What does the coverage checker show for your postcode?

Alternatively, if you confirm your full postcode here, we'll check this for you.

Mohammed
Please do not Send me a message directly as my inbox is not monitored and you will not receive a response.
O
Rank
coverage checker says,VERY GOOD SERVICE and NO NETWORK PROBLEMS REPORTED IN THIS AREA.to get service working again i have to turn phone off and on again,theres no indication that its not working as it shows in the top left of phone,i,m getting a good signal .its only when someone says to me have you your phone turned off i realise theres a problem, ,,tried connecting manually to ID network but when i do that it says NO SERVICE so i have to put it back to automatic searching,i have the simm in a brand new iphone 8 ,took simm out and in but no difference
Ryan
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Userlevel 6
Badge +9
Hi @olly,

I have replied to your other post here if you'd like to reply to me there to keep everything under one topic. Thank you.

Ryan
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O
Rank
i have tested it in an iphone 6 all day today no difference still losing service,i cant go on like this,would it have anything to with me living close to the irish border because when it is working 3 IRL seems to be the network
Mohammed
Rank
Userlevel 7
Badge +9
Hello @olly,

Living close to the border could be a factor to this.

If you're at the edge of a mast it would explain the issues you're facing here.
Are you advising that when connected to the 3 IRL network, it works okay?

(Ireland is an inclusive Roaming destination so you can connect to the mast for coverage).

I know you mentioned that when you tried turning off automatic network selection, it is showing no service.

Is this wherever you go? Such as a few miles away from the destination you experience issues?

When you do the manual network search, which masts show?

Mohammed
Please do not Send me a message directly as my inbox is not monitored and you will not receive a response.
D

I'm having problems 

Will
Rank
Userlevel 3
Badge +5

What type of problems @Dytlow ?

 

Will

kim tribe
Rank

same details requested pac code since then i have had no service calling i have recently contacted chat requested Pac code which was generated with the view if your service messed me about i would transfer out place 200 minutes at the cost of £3 and I still cant call out or access my voice mail , where is this leading a full complaint and SAR , I would like someone to look at this ASAP as you are braking my service contract 

P
Rank
Userlevel 4
Badge +2

Hi @kim tribe 

Welcome to the iD Community.

Apologies for the troubles your facing,

I’ll get someone to pick this up for you and they’ll contact you via PM shortly.

Pearl

I request not to message me directly, as this is currently not being monitored.

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