Just got my new sim from iD.
In most of the rooms of my house I get no service. In 1 room I get service but the signal strength is 0 - 1 bars on my phone.
What I don't understand is when I get no service, my signal strength is 2, 3 and sometimes full strength.
Is it possible that the phone is picking up a different network which obviously I can't connect to?
Best answer by Mohammed
If I give you my postcode, can you confirm whether there is actually work being performed at the mast or whether it is just a stalling tactic?I think this confirms my suspicions:
The mast you're connected to has a lot of traffic right now. We know about this and we're working on expanding the capacity of the mast to let more people use it. This should fix the problems you're seeing. We're aiming to have this sorted by 09 September 2018.
Hello
Sorry about the delayed response here, I'm not sure how this one was missed.
I will PM you with how we can look into this further so we can obtain some information about the masts in your area.
We'll need to access your account in order to do so.
The mast you're connected to has a lot of traffic right now. We know about this and we're working on expanding the capacity of the mast to let more people use it. This should fix the problems you're seeing. We're aiming to have this sorted by 27 August 2018.It's had the same message since I got my sim on the 21st. The date on the message changes every day to the current date.
This leads me to believe that there is nothing going on at the mast.
This often occurs when the work is ongoing but we've not got a set completion date. In any case, we'd aim to have mast work completed as soon as possible.
Check your PM when you can and follow the steps requested.
Mohammed
