Question

Signal problems


Hi, joined a week ago and the signal coverage is absolutely awful! Used 5gb in data over 6 days as it’s constantly seeking a network! This is going to be a very long 24 months as even Carphone warehouse won’t accept this return. Please help ASAP!!


2 replies

Userlevel 3
Badge +2

Hi @Hadders15 

I’m sorry to hear that.

Have you tried restarting your phone and removing the SIM? 

If not, you can check your coverage status https://www.idmobile.co.uk/help-and-advice/coverage  to find any issues that may be reported recently .

You can also check our Live Chat team who are able to assist with account related support.  

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause.

Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

 

Userlevel 1
Badge

Hi, joined a week ago and the signal coverage is absolutely awful! Used 5gb in data over 6 days as it’s constantly seeking a network! This is going to be a very long 24 months as even Carphone warehouse won’t accept this return. Please help ASAP!!

 

You need to cancel the contract ASAP. Everyone has connection issues, the 4g is barely equivalent to 2g and the support is non existent.

 

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