SIM not working from few days

Hi @FDF, sorry to hear about the issues with your signal. Could you please confirm your postcode so I can check for any service disruption in your area?

Thank you,

Rory

Hi @Rory,

I am not in UK right now. I am in italy. Could this be the cause for the issue? 

Can you please let me know how I can deactivate my ID Sim? 

Thanks, 

Fiorella

Hi @FDF 

When was it you last used the iD SIM in the UK?  Did it work ok then?

We don’t have a way to freeze accounts temporarily, if that’s what you mean by deactivate?

Though if you’re just looking to cancel/ disconnect things then let us know here and we’ll send you a private message to assist with that.

Hi, It was in June and It stopped working few weeks later. It was working normally before I went to Italy. 

I would prefer to keep the SIM working as I have paid each month even in the last months where It was not working. Can you please check what is the issue with my SIM and resolve It? Thanks.

Fiorella

Hello @FDF

Have you got Roaming turned on in the iD app/account settings?

You’ll need to make sure this is turned on in order to use services abroad.

As well as turning on Roaming in the handset.

Mohammed

Hi Mohammed, 

I have Turned roaming on both the Id account settings and on the handset but It still does not work. Can you check if the SIM is Active please?

Thanks,

Fiorella

Hi @FDF 

Are you ensuring your phone is connected to “WIND” whilst you’re over there?  Or do no networks show to you as possible to select?

We’re sending you a private message now so that we can take a look at your account and check into this further.

Simply click on your profile icon in the top right, then go to your private messages.