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SMS error code 10

  • 25 January 2019
  • 8 replies
  • 1007 views
V
Rank
Userlevel 1
Hi there,

My phone is a Motorola g5. I've used iD for the past 6 months but since yesterday, I can no longer send texts.

If I try sending a SMS I receive a pop-up message for a few seconds saying :"it's not possible to send SMS with iD. Error code 10" (my phone is in French so the words might not be exactly that, but it's the same meaning).

I have 2 sims in my phone, the other one is French, and works fine.

I had a look on the forum but couldn't find a solution :/

Any ideas please?

Thanks,
Virginie
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Best answer by Kash 25 January 2019, 13:26

Hi @VirginieA,



This sounds strange but we will do what we can to help. Could you please try removing the other SIM from the handset leaving just the iD SIM in the handset and see if this makes a difference? You may need to restart the handset after doing this.



Also if you can, please could you try the iD SIM in another phone and see if you have the same issue.



Kash
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8 replies

Kash
Rank
Userlevel 3
Badge +7
Hi @VirginieA,

This sounds strange but we will do what we can to help. Could you please try removing the other SIM from the handset leaving just the iD SIM in the handset and see if this makes a difference? You may need to restart the handset after doing this.

Also if you can, please could you try the iD SIM in another phone and see if you have the same issue.

Kash
If my reply has helped you please mark it as 'Best Answer' so that it can help others.
V
Rank
Userlevel 1
Hi Kash,

It worked!

Don't know how but it worked 🙂
I took out my French simcard, then the iD simcard worked. Put the French one back in and now everything is back to normal.

Thanks a lot!
Virginie
ASM2000
Rank
Userlevel 1
Hi,

I am also having this problem but am only using one SIM in my Moto g5.

I have tried taking the SIM out and putting it back in, as well as swapping the SIM slot it is in but have had no success 😞.

Any help would be much appreciated.

Arun
Mohammed
Rank
Userlevel 7
Badge +9
Hi,

I am also having this problem but am only using one SIM in my Moto g5.

I have tried taking the SIM out and putting it back in, as well as swapping the SIM slot it is in but have had no success 😞.

Any help would be much appreciated.

Arun

Hello @ASM2000,

Are you able to send a text to your own number? Can you test this for us?

Do you know how to locate the SMS Centre number, which number shows here?

Mohammed
I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’
ASM2000
Rank
Userlevel 1

Hi,

I am also having this problem but am only using one SIM in my Moto g5.

I have tried taking the SIM out and putting it back in, as well as swapping the SIM slot it is in but have had no success 😞.

Any help would be much appreciated.

ArunHello @ASM2000,

Are you able to send a text to your own number? Can you test this for us?

Do you know how to locate the SMS Centre number, which number shows here?

Mohammed


Hi Mohammed,

I am not able to send a text to my own number.
The SMSC number is +7

Arun
Mohammed
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Userlevel 7
Badge +9
Hello Arun,

This doesn't seem correct.

Are you able to change this number?
This should be set as: +447782000800

If you could try this for us and get back to me?

Mohammed
I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’
ASM2000
Rank
Userlevel 1
Hi Mohammad,

After resetting my phone the problem was temporarily solved hence the slow response, however it has since come up again.
I tried to change the number but I was unable to, it keeps showing +7 once I type in the new SMSC number.

Arun
Mohammed
Rank
Userlevel 7
Badge +9
Hi Mohammad,

After resetting my phone the problem was temporarily solved hence the slow response, however it has since come up again.
I tried to change the number but I was unable to, it keeps showing +7 once I type in the new SMSC number.

Arun

That's odd Arun.

How are you entering the SMSC number in?
Which screen are you on?

Which handset are you using?

Mohammed
I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’

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