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Text messages not being sent in 4g area

6 years ago
November 5, 2018
4 replies
589 views

rmcquigg
Community Member

Hi i have an iphone se, recently when sending text messages i get a bounce back saying not delivered, this only happens when im on a 4g reception area, messages I send on 3g are fine. To complicate matters, i can receive text messages both on 4g and 3g, but sometimes even though my phone says my message hasn't been delivered people have replied to say they have in fact received my text, it means i cant trust my phone when sending messages. Anyone had the same problem? and recommend a fix?

Cheers

Best answer by DEdwards

I had this issue when I ported my old number. If you also kept an old number, go to settings, phone and change the number to the number you ported. Then restart the phone.
This immediately fixed the problem.

Hope this helps! 🙂

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Ryan D
iD Mobile Employee
4571 replies
6 years ago
November 6, 2018

Hi @rmcquigg,

Welcome to the iD Community!

This issue definitely sounds odd. Have you been able to test your SIM card in another phone? If so, does the above case still apply?

Ryan

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

D

DEdwards
Community Member
0 replies
Answer
6 years ago
December 4, 2018

I had this issue when I ported my old number. If you also kept an old number, go to settings, phone and change the number to the number you ported. Then restart the phone.
This immediately fixed the problem.

Hope this helps! 🙂

T

S

Samantharushworth
Community Member
0 replies
5 years ago
May 28, 2020

I have the same problem but I've bought a10 and when I go to settings and phone it only allows me to change the phone name not the number. Its currrntky saying phone number unknown

A