I've just joined and ported my number across from Giff Gaff, which completed yesterday morning. Since then, I've barely had a signal. Sometimes it comes back for short periods, but it's more off than on. I've tried restarting the phone several times, but it hasn't made any difference.
I know sometimes there can be a few hours of problems after porting a number over, but I'd expected a day later that it should be ok now.
Any advice would be great.
Hello @RUBYQ ,
Are you still facing the issue?
How many bars of coverage seem to show on your device?
We offer a coverage checker over on our website which you can use to check the levels of coverage in your area.
If there are any current network maintenance works in your area, this may impact the coverage.
If you could confirm your full postcode for us, we'll check our internal service checker to see if there's anything that could indicate why you're experiencing these issues.
Mohammed
Are you still facing the issue?
How many bars of coverage seem to show on your device?
We offer a coverage checker over on our website which you can use to check the levels of coverage in your area.
If there are any current network maintenance works in your area, this may impact the coverage.
If you could confirm your full postcode for us, we'll check our internal service checker to see if there's anything that could indicate why you're experiencing these issues.
Mohammed
Reply
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