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Voicemail notification since transferring to ID

  • 15 August 2018
  • 2 replies
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Hi - I've seen several people have the same problem but there doesn't seem to be a solution.
I transferred to ID about a week ago and ported my number across. I have a Samsung Galaxy S7 Edge.
Since moving to ID I keep getting voicemail notifications when there are no messages. I've tried leaving messages, turning voicemail off and on, clearing the phones cache (which works for a day or so) and ID did something about an hour ago but the problem is back again.
Please can somebody help - it's really irritating and if I don't get it fixed I shall have to look to move somewhere else.
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Best answer by Kevin 16 August 2018, 14:13

Howdy @MACBristol @adamtalbot

If you get in touch with our Social Media Team either through Facebook or Twitter at:
http://facebook.com/idmobileuk/
http://twitter.com/id_mobile_uk

They'll be able to have this raised to our Tech Team and have that addressed.

It's a known issue with a select few number ports, but they should be able to get that permanently resolved for you from previous experience we've seen on this subject.

Kevin
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2 replies

Experiencing the same issue here (and have done for some time).

I had a Xiaomi phone for a year or so and thought it was perhaps a handset issue but I've just changed phone (Huawei Mate 10 Pro) and am experiencing the same issue.
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Howdy @MACBristol @adamtalbot

If you get in touch with our Social Media Team either through Facebook or Twitter at:
http://facebook.com/idmobileuk/
http://twitter.com/id_mobile_uk

They'll be able to have this raised to our Tech Team and have that addressed.

It's a known issue with a select few number ports, but they should be able to get that permanently resolved for you from previous experience we've seen on this subject.

Kevin

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