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Voicemail Notification when no coverage?

  • 13 July 2018
  • 6 replies
  • 765 views
jessica2110
Rank
Hi,
I cannot send premium text messages. Whenever I try, I get 'error code 28'. I've gone into my settings and checked that premium messages are allowed (turned off and back on again), and have tried removing and reinserting my SIM card.
I also get a notification that I have voicemail messages appear every time I lose signal - but when I call my voicemail there are no messages. This has been happening ever since I changed over to iD last October.
Not sure if the two issues are linked in some way?
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Best answer by Mohammed 20 July 2018, 15:58

Hi Mohammed,

Yes I did port my number across when I joined.
I've turned voicemail on and off again, and was even receiving the notification when it was turned off.

That makes sense.

It sounds like your issue was caused due to a voicemail being left whilst your port was in progress. This phantom voicemail notification will keep re-occurring and is something that should be easily sorted by contacting us directly.

I have PMed you with how we can go about solving this.

Mohammed
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6 replies

Ryan
Rank
Userlevel 6
Badge +9
Hi @jessica2110,

Welcome to the iD community!

We're sorry to hear about those issues. We'll have to look into this further. Please can you contact our Live Chat team regarding these issues? That way, someone can view your account to see what can be done to sort this once and for all.

Ryan
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jessica2110
Rank
Hi @jessica2110,

Welcome to the iD community!

We're sorry to hear about those issues. We'll have to look into this further. Please can you contact our Live Chat team regarding these issues? That way, someone can view your account to see what can be done to sort this once and for all.

Ryan
Hi Ryan,

Thanks for getting back to me. I have made multiple attempts to contact your team (at different times in the day too) but every time I try, it says no-one is available. Luckily, my tech-savvy friend has fixed this for me. Something to do with the APN.

Now I have another issue I'd love to get fixed. Every time I lose signal, I get a notification that I have a voicemail, except there isn't one there. It's been happening since I switched over to iD last October. Unfortunately it happens quite often as the changing rooms and bike storage facilities at work are underground. My solution has been to put my phone on 'do not disturb' during the weekday, so it wouldn't bring up a notification, but now I have purchased a new Garmin watch and it is vibrating every 15 seconds to notify me about the phantom voicemail. Is there any way this notification can be stopped? I've tried reseting the network, doing a factory reset on the phone and even looked into clearing the cache on the phone services app (which wasn't possible).
Mohammed
Rank
Userlevel 7
Badge +9
Hello @jessica2110

By any chance, when you joined us in October, did you port your number over to us?

Have you tried turning Voicemail off and on?

Mohammed

EDIT: I've moved your topic to a new topic and renamed this for clarity.
Please do not Send me a message directly as my inbox is not monitored and you will not receive a response.
jessica2110
Rank
Hi Mohammed,

Yes I did port my number across when I joined.
I've turned voicemail on and off again, and was even receiving the notification when it was turned off.
Mohammed
Rank
Userlevel 7
Badge +9
Hi Mohammed,

Yes I did port my number across when I joined.
I've turned voicemail on and off again, and was even receiving the notification when it was turned off.

That makes sense.

It sounds like your issue was caused due to a voicemail being left whilst your port was in progress. This phantom voicemail notification will keep re-occurring and is something that should be easily sorted by contacting us directly.

I have PMed you with how we can go about solving this.

Mohammed
Please do not Send me a message directly as my inbox is not monitored and you will not receive a response.
K
Rank
Hi,

i’m having the same problem with the voicemail.
Did this get solved?
multiple calls to idmobile and they have asked me to check with my previous provider(didnt work as they said i’m not their cusromer anymore) .
asked me to use a different phone, which i don’t have, and why would it be a phone problem when it was not a problem until i joined id

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