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Question

Why cant I respond to Paypal Text No 62226

  • 19 February 2020
  • 13 replies
  • 1210 views
F

I received a text from Paypal last night that required a 1 for yes and 2 for no reply - I was unable to send this text as it kept failing?  I have £2.00 in my buffer account so I dont know why this wouldnt send?

13 replies

Mohammed
Rank
Userlevel 7
Badge +9

Hello @fee27,

 

It may be worth reading this thread here: https://www.paypal-community.com/t5/Access-and-security/PayPal-text-message-from-62226/td-p/1357689# just to avoid any phishing attempts.

 

Can you check to make sure that the Premium messaging bar is turned OFF also and then try again?

 

Mohammed

 

Please do not Send me a message directly as my inbox is not monitored and you will not receive a response.
F

Thank you @Mohammed 

 

This was a genuine text from Paypal, but thank you for the link.

 

I checked my Premium Message settings and this is set to allow me to send texts so not sure what the answer is.

Thanks

Mohammed
Rank
Userlevel 7
Badge +9

Hello @fee27,

Have you previously been able to send texts to this number before?

 

Or is it since joining our network you haven’t been able to send these?

 

Mohammed

Please do not Send me a message directly as my inbox is not monitored and you will not receive a response.
F

Hi @Mohammed 

Ive had no reason to try previously, it was only because my account had been hacked that I got a text from PayPal to ask if I had authorized it and I couldnt advise them via text

Ryan
Rank
Userlevel 6
Badge +9

Thanks @fee27, we’ll be back in touch very soon once we hear back from our Tech Team.

Ryan

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Kevin
Rank
Userlevel 6
Badge +8

Hey there @fee27 

Our Tech Team have just got back to us to advise this should be working now.

If you get a chance to text it any time soon, could you please let us know how you get on?

Thanks and have a great day.

Was my reply helpful? If so, please mark it as "Best Answer" to help others in the community.
Fionaayer27
Rank

Not sure what has happened... But I can no longer receive calls 😢

Mohammed
Rank
Userlevel 7
Badge +9

Hello @Fionaayer27,

 

Apologies for the delayed response here.

 

I believe there was a short outage around the 26/27th which should be resolved now. This is unrelated to the issue we were previously investigating.

 

We’ve heard back from the Team and you should now be able to text this Shortcode.

If you could check and let us know if the issue persists.

 

Mohammed

Please do not Send me a message directly as my inbox is not monitored and you will not receive a response.
G
Rank

I’m experiencing the same issue as the author of this thread. I’ve received a text message from PayPal 62226 asking me to verify a transaction or it will be cancelled, but my text messages won’t go through.

ive tried turning premium calls on and turning it off. I’ve even changed my capped limit to allow extra charges.

Ryan
Rank
Userlevel 6
Badge +9

Hi @GNic,

I am sorry to hear this. We had confirmation that texting this number should work fully. Have you seen issues with texting other short code numbers?

Ryan

Did my answer help you? If so, mark it as the Best Answer to help others! :)
G
Rank

Thanks @Ryan 

I just tested it out by texting another short code number and I’ve gotten the same non delivery message...

Ryan
Rank
Userlevel 6
Badge +9

Hi @GNic,

Hmm okay, can you try setting your cap to £5 and then give it another go? You might need to request another text from PayPal if possible just in case that original message has any sort of time-outs associated with it.

If this doesn't work then we’ll need to check your account to see if there is anything blocking the text from being sent as if it’s happening with other ones too then it might be an account issue. Please contact us via email  and we will investigate this right away. Please include your account details on the email and a link to this topic to speed up our triage process.

Thanks!
Ryan

Did my answer help you? If so, mark it as the Best Answer to help others! :)
mousemck
Userlevel 1

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