Sticky F.A.Q.

Wi-Fi Calling & 4G Calling


Userlevel 2

What is Wi-Fi Calling (VoWIFI)?


Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better calls, and smash through indoor blackspots.

Indoor blackspots can stop you getting connected, but with Wi-Fi Calling, that's not a problem. It gives you clearer calls, in more places than ever before. Oh, and you can also use it to send texts. Here’s how to get it…

How do I get Wi-Fi Calling?


1. Check that your phone is compatible.
Here’s the important bit. Is your phone compatible? Well, if you’ve got one of these, you’re in luck:

Apple

  • iPhone 5s
  • iPhone SE
  • iPhone 6
  • iPhone 6 Plus
  • iPhone 6s
  • iPhone 6s Plus
  • iPhone 7
  • iPhone 7 Plus
  • iPhone 8
  • iPhone 8 Plus
  • iPhone X
  • iPhone XR
  • iPhone XS
  • iPhone XS Max
  • Apple iPhone 11
  • Apple iPhone 11 Pro
  • Apple iPhone 11 Pro Max

Android

  • Alcatel 1X (2019)
  • Alcatel 3 (5053Y)
  • Huawei Mate 10 Pro.
  • Huawei P Smart (2018)
  • Huawei P Smart (2019)
  • Huawei P20
  • Huawei P20 Plus
  • Huawei P20 Lite
  • Huawei Mate 20 Pro
  • Huawei Mate 20 Lite
  • Huawei Y6 (2019)
  • Huawei Y7
  • Huawei Y7 (2019)
  • Huawei P30 Lite
  • Huawei P30
  • Huawei P30 Pro
  • Honor Play
  • Honor View 10
  • Honor View 20
  • Honor 9 Lite
  • Honor 9X
  • Honor 10
  • Honor 10 Lite
  • Honor 8X
  • Honor 8A
  • Nokia 2.2
  • Samsung A3
  • Samsung A3 (2017)
  • Samsung A5
  • Samsung A6
  • Samsung A7
  • Samsung A9
  • Samsung A40
  • Samsung A50
  • Samsung A70
  • Samsung J6
  • Samsung J6 Plus
  • Samsung Galaxy J4
  • Samsung S7
  • Samsung S7 Edge
  • Samsung Note 8
  • Samsung Galaxy Note 9
  • Samsung Galaxy Note 9
  • Samsung Note 10
  • Samsung Note 10+
  • Samsung Note 10+ 5G
  • Samsung S8
  • Samsung S8+
  • Samsung S9
  • SamsungS9+
  • Samsung S10
  • Samsung S10+
  • Samsung S10e
  • Sony XZ3
  • Sony XZ2
  • Sony XA2
  • SONY Xperia X10 (SM13)
  • SONY Xperia 1 (PF13)
  • Sony Xperia 5
  • Sony L3
  • Motorola One
  • Motorola G8 Plus 
  • Motorola One (Jimny+)

2. Make sure you have access to Wi-Fi.
Wi-Fi calling will work when you’re unable to connect to either a 3G or 4G network and have a minimum of 2MB Wi-Fi speed. Most current Wi-Fi packages offer speeds between 8MB and 200MB. If you’d like to check yours, just head over to Google, type in ‘internet speed test’, and take the test.

3. Make sure your software is up to date.
You now need to update your phone's software, if it’s not bang up to date already. If you’re an iPhone user, you’ll need to install the latest software and accept the latest carrier settings (there’s a question on how to do this below).
Then your Wi-Fi Calling is good to go - you might just need to switch on Wi-Fi Calling in your phone settings.

 

What's the difference between 4G Calling and Wi-Fi calling?


4G Calling lets you make and take calls over a 4G network. Wi-Fi Calling, on the other hand, lets you make and take calling through a wireless internet connection.

 

Does Wi-Fi Calling come out of my allowances?


Yes, Wi-Fi Calling comes out of your monthly allowance of minutes. If you haven't got any minutes left, you'll be charged at our usual out-of-plan rates.

You'll also be charged at our out-of-plan rates if you make a call that's not covered by your monthly allowance of minutes. These include international calls, or premium calls such as chat lines and TV competitions.

How do I update my Android phone’s software to get Wi-Fi Calling?


To get Wi-Fi Calling you need to make sure your software is up to date. We recommend you backup your phone's memory before you do any software updates - just to make sure everything's safe.

 

How exactly do I enable Wi-Fi Calling on my iPhone?


To enable Wi-Fi Calling on a compatible Apple handset, follow these steps:

• Make sure your device is connected to a Wi-Fi or cellular network.
• Upgrade to iOS 11.2
• Accept new carrier settings
• Go to settings > Mobile data > Wi-Fi calling

To check your carrier settings, simply tap Settings > General > About. The carrier field should display iD 31.1 or greater.

 

Can I use Wi-Fi Calling abroad?


No, sorry. It only works in the UK.

 

What is 4G Calling (VoLTE)?

4G Calling (VoLTE) is another great iD feature on selected handsets. This free service lets you make and receive calls over our 4G Network.

We know that indoor blackspots can stop you getting connected. With 4G Calling, that's not a problem.

It gives you clearer calls, in more places than ever before.

 

How do I get 4G Calling?


1. Check that your phone is compatible.
We only support a select number of handsets currently. If you have one of these, you'll be good to go.

Apple

  • iPhone SE
  • iPhone 6
  • iPhone 6 Plus
  • iPhone 6S
  • iPhone 6S Plus
  • iPhone 7
  • iPhone 7 Plus
  • iPhone 8
  • iPhone 8 Plus
  • iPhone X
  • iPhone XR
  • iPhone XS
  • iPhone XS Max
  • Apple iPhone 11
  • Apple iPhone 11 Pro
  • Apple iPhone 11 Pro Max

Android

  • Huawei P10
  • Huawei P10 Lite
  • Huawei P10 Plus
  • Huawei P Smart (2018)
  • Huawei P Smart (2019)
  • Huawei P20
  • Huawei P20 Plus
  • Huawei P20 Lite
  • Huawei P8 Lite
  • Huawei Mate 20 Pro
  • Huawei Mate 20 Lite
  • Huawei Y7
  • Huawei Y6 (2019)
  • Huawei Y7
  • Huawei Y7 (2019)
  • Huawei Mate 10 Pro
  • Huawei P30 Lite
  • Huawei P30
  • Huawei P30 Pro
  • Honor Play
  • Honor View 10
  • Honor View 20
  • Honor 9 Lite
  • Honor 9X
  • Honor 10
  • Honor 10 Lite
  • Honor 20
  • Honor 8X
  • Honor 8A
  • Samsung A3 (2017)
  • Samsung S7
  • Samsung S7 Edge
  • Samsung S8
  • Samsung S8+
  • Samsung S9
  • Samsung S9+
  • Samsung S10
  • Samsung S10+
  • Samsung S10e
  • Samsung A10
  • Samsung A3
  • Samsung A5
  • Samsung A6
  • Samsung A7
  • Samsung A9
  • Samsung A20e
  • Samsung A40
  • Samsung A50
  • Samsung A70
  • Samsung A80
  • Samsung J6
  • Samsung J6 Plus
  • Samsung Galaxy J4
  • Samsung Note 8
  • Samsung Galaxy Note 9
  • Sony XZ3
  • Sony XZ2
  • Sony XA2
  • Sony L3
  • SONY Xperia X10 (SM13)
  • SONY Xperia 1 (PF13)
  • Sony Xperia 5
  • Motorola One 
  • Motorola G8 Plus 

2. Make sure you have access to 4G.
Using 4G calling requires you to have access to 4G.
Make sure that your mobile data is turned on and you have a 4G connection available.
You can check your coverage here

3. Make sure your software is up to date.
You now need to update your phone's software, if it’s not bang up to date already. If you’re an iPhone user, you’ll need to install the latest software and accept the latest carrier settings

 

Does 4G Calling come out of my allowances?


Yes, 4G Calling comes out of your monthly allowance of minutes. If you haven't got any minutes left, you'll be charged at our usual out-of-plan rates.

You'll also be charged at our out-of-plan rates if you make a call that's not covered by your monthly allowance of minutes. These include international calls, or premium calls such as chat lines and TV competitions.


Any more questions on the Wi-Fi Calling or 4G Calling? Post them below. Or alternatively visit our Help & Advice pages at 4G Calling or Wi-Fi Calling


28 replies

Userlevel 1
Wi-Fi calling was working brilliantly on my Samsung Galaxy S8 for a few weeks (I notice it's not on the official list), but now seems to have stopped.

Please reconsider adding it back again - like I said, it worked very well.

Thanks.
Userlevel 6
Badge +6
Wi-Fi calling was working brilliantly on my Samsung Galaxy S8 for a few weeks (I notice it's not on the official list), but now seems to have stopped.

Please reconsider adding it back again - like I said, it worked very well.

Thanks.


Welcome to the new iD Community Paul!

Whilst the Samsung Galaxy S8 isn't currently on our list, we're working on expanding our list of supported handsets.

We hope that this is available in the near future.

Mohammed
Userlevel 4
We should also mention the benefit of native WiFi calling versus application based ones.

The native Wi-Fi calling implementation currently done by iD Mobile allows you to use an Wi-Fi connection to call in locations where there is no signal (blackspots). Eventually, when you have signal again, the call will handover to the carriers network seamlessly. There is no need to register for any applications as it is natively based on the device's modem (though you will need an supported firmware to enable Wi-Fi calling, which is where iD is continually trying to support more handsets through these updates).

This is a very useful feature indeed that application based calling is not capable of.
When will wifi calling be available on Samsung Galaxy handsets? The area I'm in has no signal from ID. I saw that you supported Wifi calling which is one of the reasons that I chose to move to you but hadn't seen that you only supported Apple products. I have an S7.
Userlevel 6
Badge +6
When will wifi calling be available on Samsung Galaxy handsets? The area I'm in has no signal from ID. I saw that you supported Wifi calling which is one of the reasons that I chose to move to you but hadn't seen that you only supported Apple products. I have an S7.

Hi Slaine,

We're working on with the manufacturers on expanding our list of supported handsets. We don't have any set dates but will update this topic when a new handset is added.

Mohammed
@Nikhil P @Mohammed Please can I appeal to you to add the HTC U Ultra to the list of handsets that support WiFi Calling?
Userlevel 1
It'd be great if you'd enable WiFi call on the Google
pixel 2 XL.
I've seen that Wifi calling is now available on selected devices. I'm just wondering if any other devices are in the pipe line. It would be very handy for me as i don't get any phone signal in my flat atm 😞

I use a Huawei P10.
Userlevel 6
Badge +6
Hey @luutjamie, @Isaac & @Teeks91,

Welcome to the iD Community.

We're working with the manufacturers directly to add new handsets to our list.

We'll keep this topic updated when a new handset is added.

Mohammed
Userlevel 1
ID looks great. The only thing holding us back from brining all my lines over is the lack of WiFi calling on Android handsets that natively support it.

Any plans to include it on other devices? Especially those that don't require any software like the P Smart, P20 etc.
Userlevel 6
Badge +6
Hello @Bosshogg,

We already have a WiFi Calling topic on our forum already.

Please use the search function next time before creating a topic.

I've merged your topic to the existing one.

At this moment in time, we're working with manufacturers to add new handsets to our supported lists and we'll keep this topic updated when newer handsets are available.

Mohammed
I have switched from ee to id purely for the great deal i was offered. However i have just found out that my phone lg g5 is not compatible with wifi calling.

Will this be added as we live in a black spot for your signal.

Regards

Mark
Userlevel 6
Badge +6
I have switched from ee to id purely for the great deal i was offered. However i have just found out that my phone lg g5 is not compatible with wifi calling.

Will this be added as we live in a black spot for your signal.

Regards

Mark


Hello @Tommo1967,

There's already a Wi-Fi calling topic so I've merged your topic with this.

We don't have any dates we can confirm for when/if this handset would be added to the supported lists.

Sorry about that.

Mohammed
I'm thinking about joining ID Mobile but have been put off by this topic? Do you actively block 'officially' unsupported phones from using these features? I'm currently with BT and whilst they have an official list of supported phones, they will let any connect and use them, they just can't guarantee it will work. My phone isn't on the BT list and works perfectly. Obviously if you're actively blocking people then there's no point me switching for a worse service (I rely on VoLTE/Wifi Calls).
Userlevel 6
Badge +6
I'm thinking about joining ID Mobile but have been put off by this topic? Do you actively block 'officially' unsupported phones from using these features? I'm currently with BT and whilst they have an official list of supported phones, they will let any connect and use them, they just can't guarantee it will work. My phone isn't on the BT list and works perfectly. Obviously if you're actively blocking people then there's no point me switching for a worse service (I rely on VoLTE/Wifi Calls).

Hi @bobobob,

Welcome to the iD Community!

We don't actively block this feature for phones not on our list, it is just a case of advising that we can't guarantee that the feature will work with devices not on our official supported list.

I hope this helps!

Ryan
Any plans to add OnePlus handsets to the list? I have the 5, and would love the WiFi calling. The id network drops like dead fly at least couple times a week at work, and I am left with no contact to my family 😞
Userlevel 6
Badge +6
Any plans to add OnePlus handsets to the list? I have the 5, and would love the WiFi calling. The id network drops like dead fly at least couple times a week at work, and I am left with no contact to my family :(

Hello @Lanahannah,

I believe the OnePlus devices are an O2 exclusive so it's unlikely these handsets would be on our list to be added. Sorry about that1

Mohammed
Will you be adding Wifi calling for the newer Nokia devices? (e.g. Nokia 3.1)
Userlevel 6
Badge +6
Hey @mattm591,

Nothing that I can confirm just yet, but if it's added, we'll update this topic!

Mohammed
ID mobile supports Samsung A6 (2018) for wifi and 4G calling, BUT, why not Samsung A6 Plus (2018)? i turned on both in my phone, but not working....


Samsung Galaxy A6 and A6+ plus

😣
Userlevel 6
Badge +6
Hey @Zeeshan,

As our list of supported devices increases, we hope that yours will be included in time.

Ryan
Userlevel 1
Is support coming for the Pixel 2 XL?
Hi, I wonder if someone can help me with WiFi calling
Samsung S9
Up to date software
Strong WiFi signal
Very weak 3g in our area
WiFi calling is on in phone settings


WiFi calling doesn't work either, driving me mad
Sits in "dialling" for about 30 seconds
Then "out of service area"
Finally "not in service area


Here are screenshots

Hi,

Had my iD SIM for about a week now. I'm aware that Three only broadcasts VoLTE on Band 20 (800 MHz). One thing I'm noticing is that if both LTE bands are available, I'm tending get Band 3 i.e. no VoLTE. In areas with limited Band 3 but good Band 20 the phone is constantly switching between VoLTE and UMTS (I.e. 3G) I tested this on my partner's phone and the results were the same.

E.g. Currently I'm in Lancaster City Centre, on 4G but not on VoLTE. Anyone else experiencing this?
Userlevel 1
Id mobile support volte and vowifi on the Huawei P8 lite 2017, but it's not listed on the website.

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