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No data roaming

  • April 14, 2018
  • 5 replies
  • 1445 views

W

When I try to data roam all I get is the screen in the picture, what am I doing wrong? Data roaming is turned on and it works in the UK but not in Spain?

Best answer by Phil H

Hi Dylbilly, you can roam in Spain on Yoigo or Movistar so you may need to manually search and connect to a different network.
If this doesn't work you may need to reset your APN settings by resetting your network settings on the phone, this will also clear off any saved WiFi networks.

Some phones use the Three settings which work ok in the UK but not abroad. the iD APN settings are required to work properly.

-Phil
This topic has been closed for replies.

5 replies

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • April 16, 2018
Hi @Dylbilly,

Welcome to the iD Community and sorry to hear you're having issues Roaming.

To confirm, is Data Roaming turned on in your handset and the iD App?

What do your Access Point Network (APN) settings show as?

Mohammed

  • Author
  • Community Member
  • April 17, 2018
Yes they are both turned on and I have tried turning them off and on again. I am connected to mivistar and can make phone calls and send text messages.

  • Author
  • Community Member
  • April 17, 2018
I can't find my APN settings

  • Author
  • Community Member
  • April 17, 2018
I have an iPhone 6s

Phil H
iD Mobile Employee
  • iD Mobile Employee
  • Answer
  • April 17, 2018
Hi Dylbilly, you can roam in Spain on Yoigo or Movistar so you may need to manually search and connect to a different network.
If this doesn't work you may need to reset your APN settings by resetting your network settings on the phone, this will also clear off any saved WiFi networks.

Some phones use the Three settings which work ok in the UK but not abroad. the iD APN settings are required to work properly.

-Phil