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25th June outage compensation request

  • July 17, 2025
  • 1 reply
  • 22 views
L
Community Member

Please can you advise on receiving compensation for the two day outage, major inconvenience and anxiety caused on the 25th June?

    1 reply

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • July 18, 2025

    Hi ​@laurab46 

     

    We’re sorry to hear you were affected by the network outage.

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Anika

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