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Question

3 network

  • February 16, 2025
  • 1 reply
  • 58 views

Jan Griffiths
Active Contributor

3 Network has to be the worst network out there.

After signing for a 12 month contract, I lost the ability to send and receive phone calls, roughly 4 months into the contract, apart from on WhatsApp.

I have finally left and I am glad to see the back of this network.

I can't even pay my final bill, on my account as it won't let me. I think for the appaulling service over the last 11 months. This final bill of 15 pound odd, should be waived.

Never again 

1 reply

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2941 replies
  • February 17, 2025

Hey there ​@Jan Griffiths, we’re sorry you feel this way.

 

I can see you’ve mentioned you’ve now left, so in that case, we wish you all the best.

 

For making payment, if you cannot login, You can call our iD Mobile Payment Line on 0333 003 7777.

 

You'll be asked for your mobile number so please enter: [INSERT NUMBER HERE]

Select Option 2 for Payments & Billing

Select Option 2 again for Making a payment

Your current balance is [INSERT BALANCE HERE]

You'll hear a message of the current balance and if this is correct, press Option 1 to pay this balance.

If the balance is incorrect, please ignore the amount you hear and press Option 2 to pay a different amount.

Enter the amount in Pence followed by # to make the payment for this amount.

For example - £10.50 you'd enter 1050 followed by #

You'll hear the amount entered and press 1 to confirm.

Then proceed to make the payment.

 

Thanks,

Tyler