Solved

4 & 5G dropping out everywhere

My phone seems to keep moving to H+ all the time and rarely is staying on 4 or 5G.

If I switch to airplane mode, it will give me 4G for a few seconds and then move to H+ again.

This is happening everywhere not just in one area.

Can anyone help?

Best answer by andewhite

Perhaps your handset is not using its AUTO mode for mobile data connections, @TRICHARDS2011.

In addition, maybe check your iD SIM card in another device, to see if you get the same behaviour. Also, try a non-iD SIM card in your handset.

This should help to narrow down what might be faulty.

This topic has been closed for replies.

+26

Airplane mode is supposed to stop use of the mobile network, @TRICHARDS2011.

If your handset shows an H+ or 4G data connection with airplane mode ON, you might have a faulty handset.

Forum member (non-iD).

I meant I switch airplane mode on and off, when it reconnects, it connects to 4G for about 10 seconds then reverts to H+

+26

Perhaps your handset is not using its AUTO mode for mobile data connections, @TRICHARDS2011.

In addition, maybe check your iD SIM card in another device, to see if you get the same behaviour. Also, try a non-iD SIM card in your handset.

This should help to narrow down what might be faulty.

Forum member (non-iD).

Found it, it was on auto connect but not the 5g one, there were three to choose from, on my Samsung. Think that's fixed it, thank you!! 😁

Hopefully I can stop swearing at my phone now 🤣

+25

Glad to see @andewhite could help you out here, thanks for the help @andewhite.

Tom

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