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Question

4G/5G connection issues

  • April 23, 2025
  • 1 reply
  • 14 views
Jasmac964
Community Member

Hi, I’ve been with ID for over 2 years now and have recently upgraded to a new handset.

I often find that sometimes my phone will cut out of 4G and 5G even if I have good signal or it says I have connection. 

Does something specific cause this? How can I prevent it from happening so often?

    1 reply

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • April 23, 2025

    Hey there ​@Jasmac964, sorry to hear that.

     

    What phone do you have, and what full postcode(s) do you have issues in?

     

    Thanks,

    Tyler

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