Hi, I’ve been with ID for a year and a half now and not had too many issues, today however, my data has not been working only whilst I’m in my house even tho it usually works, it works when I take 1 step into my garden but go back inside and won’t load again, as I said it usually works when inside the house in all areas, have tried resetting data settings but still no joy, any ideas?
cheers Kian
Hey there
We're very sorry to hear you're having issues with coverage.
Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.
https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info
Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.
https://www.three.co.uk/support/network_and_coverage/network_support
Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know, or contact us via our live-chat for further assistance:
https://www.idmobile.co.uk/live-chat
Kind regards,
Tyler
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