4g connection but no Internet | iD Mobile Community
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Question

4g connection but no Internet

  • August 11, 2025
  • 3 replies
  • 30 views

My phone does a 4g connection but no Internet is available, currently in postcode PE36 6HW. But I have problems almost everywhere and found the coverage to be very poor. Why is there no Internet?

Mark 

3 replies

Siân W
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • August 11, 2025

Hi ​@mrh74  thanks for getting in touch.

We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

We're sorry for any disruption this may cause and will add any further updates here - Improve Mobile Coverage | Check Mobile Coverage | iD Mobile Network


  • Author
  • New Contributor
  • August 12, 2025

Still working on the issue as there's still no Internet here? 

Mark 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 13, 2025

Hey there ​@mrh74, the website sent above is updated every 30-minutes, so we’d advise to keep checking there, and it’ll say if the work is on-going still or not. If the issues persist for 7+ days on the website, please get back in touch and we can investigate further.

 

Thanks,

Tyler