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Question

4g connection but no Internet

  • August 11, 2025
  • 3 replies
  • 36 views
M
New Contributor

My phone does a 4g connection but no Internet is available, currently in postcode PE36 6HW. But I have problems almost everywhere and found the coverage to be very poor. Why is there no Internet?

Mark 

    3 replies

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • August 11, 2025

    Hi ​@mrh74  thanks for getting in touch.

    We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

    We're sorry for any disruption this may cause and will add any further updates here - Improve Mobile Coverage | Check Mobile Coverage | iD Mobile Network

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New Contributor
    • mrh74
    • Author
    • New Contributor
    • August 12, 2025

    Still working on the issue as there's still no Internet here? 

    Mark 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • August 13, 2025

    Hey there ​@mrh74, the website sent above is updated every 30-minutes, so we’d advise to keep checking there, and it’ll say if the work is on-going still or not. If the issues persist for 7+ days on the website, please get back in touch and we can investigate further.

     

    Thanks,

    Tyler

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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