4G has stopped working

@AlSherren sounds like you may need a replacement SIM.

• How do I get a replacement SIM or eSIM? F.A.Q.

Thanks.

Why has my SIM stopped working though?

I have acquired a replacement SIM but you won;t let me register it: the page (https://switching.idmobile.co.uk/customerPortIn) is asking for my old iD mobile number and transaction number: I never used my iD mobile number (as I transferred a number from my previous network) and had no need to keep reference to this.  No idea what my ‘transaction number’ is either, the only reference I can find is an order number which isn’t valid anyway.

How can I register this SIM?

Matthew T wrote:

@AlSherren sounds like you may need a replacement SIM.

• How do I get a replacement SIM or eSIM? F.A.Q.

Thanks.

I have acquired a replacement SIM but you won;t let me register it: the page (https://switching.idmobile.co.uk/customerPortIn) is asking for my old iD mobile number and transaction number: I never used my iD mobile number (as I transferred a number from my previous network) and had no need to keep reference to this.  No idea what my ‘transaction number’ is either, the only reference I can find is an order number which isn’t valid anyway.

How can I register this SIM?

That’s not the link to activate a replacement SIM card. Try this one:

https://my.idmobile.co.uk/activate-sim-outside

Thanks @WelshPaul for the help. @AlSherren how did you get on with the new link? Thanks.

@WelshPaul , @Matthew T  thank you, I have now activated the SIM card, and now I can’t message; I have requested a PAC code to transfer my old number over, but the incredibly unhelpful email from iD doesn’t state who I am supposed to give this code to - why? 

@AlSherren - you won’t need a PAC or STAC. Just the activation is enough. Activation of a new SIM card can take up to 24 hours. Thanks.

thanks @Matthew T 

I have activated the new SIM (they messaged to say it was activated) and turned my phone on/off multiple times, but I still have no data connection.

Hi @Kash thanks for that.  Yes that did the trick.  Found ‘reset network settings’ in general settings app and that seemed to do the trick.  Didn’t consider it because I made no changes.

Glad that fixed the issue @AlSherren. Thanks.