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4g issues


Daniel friel
New
 Contributor

My 4g is not working at all it comes up NO SERVICE and I can not call text or receive it’s been like this for 2 days now I have had the phone for 2 months and I need it as I am waiting for a call from work and i don’t know if I got it through yet.

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9 replies

Daniel friel
New
 Contributor
  • Author
  • New
 Contributor
  • 3 replies
  • April 2, 2021

Can any one help as I need it as soon as possible 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • April 4, 2021

Hello @Daniel friel,

 

Sorry to hear that.

 

Please can you confirm the full postcode so we can take a look at the coverage for you?

 

Mohammed

 


Daniel friel
New
 Contributor
  • Author
  • New
 Contributor
  • 3 replies
  • April 5, 2021

Cv129dy


Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • 2173 replies
  • April 6, 2021

Hi @Daniel friel 

I can see there is a lot of Planned work ongoing on your local Mast recently. We will send you a Private Message so we can investigate this further, To View, the message sent, simply click on your profile icon on the top right and select Private Messages.

-Mohsin

 


  • Community Member
  • 0 replies
  • July 12, 2021

4G not working since Friday. Received a message on the id mobile app saying there was a problem which would be resolved yesterday but it’s still not working.


Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • July 12, 2021

Hi @Vollers2007,

We are sorry to hear about this issue. Have you restarted your phone today? Hopefully the issue has been resolved as expected and restarting the phone will reconnect you to the network mast.

Ryan


  • Community Member
  • 0 replies
  • July 12, 2021

I’ve just turned my phone off and on and it still not working 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • July 12, 2021

@Vollers2007,


Can you advise if you are getting the 3G, 4G or H+ sign on the top corner of your screen?

 

Thanks

 

Kash


  • Community Member
  • 0 replies
  • July 12, 2021

Hi thank you, it’s just started working