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Question

4G not working at home


My 4G has suddenly stopped working at home, have done a network reset but still no good. Used my SIM card in my partners phone and it worked fine and put her SIM card in my phone and that worked. What’s the issue? 

5 replies

JoeKing
Silver Contributor
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  • Silver Contributor
  • 296 replies
  • March 27, 2025

@Pebbles28  What phone model are you using and what phone is your parents using?

Since your sim card is working in your partners phone your device seems to be the problem.

Have you checked things like flight mode is not enabled on your device? 

 

 

Joe 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3294 replies
  • March 28, 2025

Hey there ​@Pebbles28, sorry to hear this.

 

What phone do you have please?

 

As kindly advised by ​@JoeKing, if your SIM works in another device, it’s likely a device issue.

 

Where did you get the device from and when please?

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • 7 replies
  • March 30, 2025

It seems to be an issue with the area I live in as it works okay when I’m not at home. Problem is it has been like this for 4 days now


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3294 replies
  • March 31, 2025

What is the full postcode please? ​@Pebbles28

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • 7 replies
  • March 31, 2025

Ex1 3af