5g good signal yet the speed is below 5mb | iD Mobile Community
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5g good signal yet the speed is below 5mb

  • July 18, 2025
  • 9 replies
  • 67 views
Kam Mohamed
Active Contributor

Hi all,

Been experiencing this after starting a new contract with id mobile, maximum speed in center harrow on the hill st ann road, is around 4mbs, even though the 5g signal is full.

 

I encountered this problem couple of years or so ago when I had a contract and the speed was reaching more than 200mbs in some places was reaching 750mbs, however after few weeks of this good service the speed became less than 3 or 4 Mbs at ha11hl, when I checked the coverage it was saying the network is aware of problems in the network in the local area and that their engineers are on the case to fix, I screened shoted the network coverage status and for nearly 6months was exactly the same message, due to my low income I had to cancel with 3 the contract, because I moved to them from O2 network who had the issue very identical and also for many months the message on their website was the same, one response was that they aware for the network issue and that a mast in area is having issues and that they reported to OFFCOM, as it said they needed permission from the land lord to access the site or something strange like that.

 

Sadly because I moved to another service provider because they were not able to meet their commitment and I didn't have any mobile devices bought with any of the contract, I discovered so many missed up on credit score who would be perfect if it wasn't for the 2 network 3 and o2 wouldn't add bad reports on my credit reports while its them that failed to provide service, im quite sure OFFCOM regulations forbids them from doing so. 

Any way they did and now in the battle to clear my credit report wich is so frustrating.

 

Any way im facing the same issues now with my new ID mobile contract and really wish for some advices from ID Mobile community

 

Also my other mobile phone which uses lycamobile a cheaper way to get ee services is the same, my both devices are uptodate and both reached a normal and high speed on the same networks before now.

 

Can you please advise as I still can't afford to purchase a new contract and keep this one, as worrying about the impact on my credit report. 

 

Can you please advise, able to provide screen shots of the speed test and the coverage checkers messages from both providers if it helps.

 

Kind Regards,

 

Kam Mohamed

Best answer by Tyler C

Hey there ​@Kam Mohamed, we’re very sorry to hear this and happy to help. Just to clarify, do you still have your contract with us, or have you cancelled it?

 

Thanks,

Tyler

    9 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • Answer
    • July 21, 2025

    Hey there ​@Kam Mohamed, we’re very sorry to hear this and happy to help. Just to clarify, do you still have your contract with us, or have you cancelled it?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Kam Mohamed
    Active Contributor
    • Kam Mohamed
    • Author
    • Active Contributor
    • July 25, 2025

    Hi Tyler, yes I still have my contract with you, number is 

     

    Thank you for your response. 

     

    Kam Mohamed
    Active Contributor
    • Kam Mohamed
    • Author
    • Active Contributor
    • July 25, 2025

    Sorry thats my lyca ee number, my number in the contract with you is  moved from spusu EE to Id Mobile 

    Kam Mohamed
    Active Contributor
    • Kam Mohamed
    • Author
    • Active Contributor
    • July 27, 2025

    I checked network status coverage today and the message is still same

    Here's the text copied from the screenshot:

    ID 16:33

    78

    27 July 2025

    15:28

    Log in

    Enter your postcode

    Postcode

    HA1 1HL

    Check network status

    We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

    We're sorry for any disruption this may cause and will add any further updates here.

    Outdoor and indoor and Outdoor only

    The Great British switch off.

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    Kam Mohamed
    Active Contributor
    • Kam Mohamed
    • Author
    • Active Contributor
    • July 27, 2025

    This same message I was receiving when running a status of network that I mentioned in my original thread. Please advise as unable to keep switching between network at the cost of my credit report and none stable connection

    Thank you

    Kash M
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash M
    • iD Mobile Employee
    • July 28, 2025

    Hi ​@Kam Mohamed.

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

    We’ll see you there.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Kam Mohamed
    Active Contributor
    • Kam Mohamed
    • Author
    • Active Contributor
    • July 28, 2025

    iD Support

    Rank iD Support 53 minutes ago

    Hi,

     

    We're messaging you here so that we can help you with the coverage issues you are experiencing.

     

    To find your account we will need to take a few personal details which we will also use to verify that you’re the account holder. Please do not include any payment details, such as credit card numbers.

     

    Please can you confirm your:

     

    · Full name. 

    · Full address with postcode 

    · iD Mobile phone number 

    · Date of birth 

     

    We'll also need the postcodes and the exact issue you are having.

     

    Thank you,

     

    Kash

     

    That was the private message???

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • July 29, 2025

    Hi ​@Kam Mohamed 

     

    Yes, this will be from our ​@iD Support account, we’d recommend responding there so we can assist further.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Kam Mohamed
    Active Contributor
    • Kam Mohamed
    • Author
    • Active Contributor
    • July 29, 2025

    Will do, but will keep the thread until problems resolved.

    Thanks tom

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