Hi all,Been experiencing this after starting a new contract with id mobile, maximum speed in center harrow on the hill st ann road, is around 4mbs, even though the 5g signal is full. I encountered this problem couple of years or so ago when I had a contract and the speed was reaching more than 200mbs in some places was reaching 750mbs, however after few weeks of this good service the speed became less than 3 or 4 Mbs at ha11hl, when I checked the coverage it was saying the network is aware of problems in the network in the local area and that their engineers are on the case to fix, I screened shoted the network coverage status and for nearly 6months was exactly the same message, due to my low income I had to cancel with 3 the contract, because I moved to them from O2 network who had the issue very identical and also for many months the message on their website was the same, one response was that they aware for the network issue and that a mast in area is having issues and that they reported to OFFCOM, as it said they needed permission from the land lord to access the site or something strange like that. Sadly because I moved to another service provider because they were not able to meet their commitment and I didn't have any mobile devices bought with any of the contract, I discovered so many missed up on credit score who would be perfect if it wasn't for the 2 network 3 and o2 wouldn't add bad reports on my credit reports while its them that failed to provide service, im quite sure OFFCOM regulations forbids them from doing so. Any way they did and now in the battle to clear my credit report wich is so frustrating. Any way im facing the same issues now with my new ID mobile contract and really wish for some advices from ID Mobile community Also my other mobile phone which uses lycamobile a cheaper way to get ee services is the same, my both devices are uptodate and both reached a normal and high speed on the same networks before now. Can you please advise as I still can't afford to purchase a new contract and keep this one, as worrying about the impact on my credit report. Can you please advise, able to provide screen shots of the speed test and the coverage checkers messages from both providers if it helps. Kind Regards, Kam Mohamed

Hey there @Kam Mohamed, we’re very sorry to hear this and happy to help. Just to clarify, do you still have your contract with us, or have you cancelled it?Thanks,Tyler

Hi Tyler, yes I still have my contract with you, number isThank you for your response.

5g good signal yet the speed is below 5mb

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