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5G NETWORK

  • December 27, 2024
  • 3 replies
  • 66 views

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Hi peeps, 

I was here about 10 days ago saying I could not make calls. 
 

some how I fixed this issue. However:

I try to get my phone to work on 5g/5g auto

when I do this I can’t call or receive calls??

 

settings>mobile service>mobile data options>voice&data>4G

 

I can only use 4g. 
I am using an iPhone 16

 

any thoughts?

Best answer by Kash

Hi ​@Yumzone,

If you are using iPhone this should be enabled automatically.

If 3G is no longer available in your area you’ll need to enable 4G so that you can call over 4G.

VoLTE allows calls over 4G.

 

Kash

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3 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • December 29, 2024

Hi ​@Yumzone,

Welcome to Community!

You may be experiencing the issue as you don’t have 5G in the area.

In this case you’ll need to use voLTE in order to make calls.

 

Kash


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  • Author
  • Active Contributor
  • 5 replies
  • December 29, 2024

Hi there, just done a 5g network checker for my area and it says outdoor coverage. 
I guess that explains it?

what is voLTE?

thank you


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • Answer
  • December 31, 2024

Hi ​@Yumzone,

If you are using iPhone this should be enabled automatically.

If 3G is no longer available in your area you’ll need to enable 4G so that you can call over 4G.

VoLTE allows calls over 4G.

 

Kash