absolute joke | iD Mobile Community
Skip to main content

absolute joke

  • January 23, 2025
  • 1 reply
  • 22 views
Liam Mc Cool
Community Member

I can't make or receive calls and it's a absolute nightmare trying to get someone in ID Mobile for help... tried Live chat and got the stupid bot and eventually it put me in a queue for over an hour, should have stayed with 02

    1 reply

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • January 24, 2025

    Hey there ​@Liam Mc Cool, 

     

    We're aware of a network wide issue that was affecting services, and we believe this has now improved for most customers, so please restart your phone and attempt to call. We sincerely apologise for any inconvenience caused, and really appreciate your patience.

     

    Updates can be found here:

     

    https://community.idmobile.co.uk/contacting-id-183/we-are-aware-that-some-customers-are-experiencing-issues-making-and-receiving-calls-72269

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement