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absolutely shocking coverage

K
New
 Contributor

Something must be able to be done about the network coverage in my area it's absolutely horrendous I have a Google 9 my partner has the new iPhone and even trying to use WiFi calling we don't get a signal in our house and we almost have to walk to the end of or street to get one unfortunately I'm outside the 14 day cooling off period but if I'm no receiving proper service surely there must be a way out of this bloody contract 

Best answer by Natalie W

Hi ​@kev0314 

 

Thank you for getting back to us. 

 

We're working on improving the network in this area at the moment.

We're sorry for any disruption this may cause.

We'll add any further updates here.

 

Thanks

 

Natalie 

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    3 replies

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2296 replies
    • May 12, 2025

    Hello ​@kev0314 

     

    Thank you for getting in touch with us here on the community. 

    We are very sorry to hear you are experience an issue with the coverage in your area. 

    Can you please confirm your full postcode and if you are having the issues when connected via 4G or 5G?

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    New
 Contributor
    • kev0314
    • Author
    • New
 Contributor
    • 3 replies
    • May 12, 2025

    G847jg and 5 g would be a dream as we can't even get 4g 

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2296 replies
    • Answer
    • May 12, 2025

    Hi ​@kev0314 

     

    Thank you for getting back to us. 

     

    We're working on improving the network in this area at the moment.

    We're sorry for any disruption this may cause.

    We'll add any further updates here.

     

    Thanks

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


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