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suilven666
Active Contributor
suilven666
Active Contributor
September 9, 2025
Solved

all phone calls go straight to voicemail.

  • September 9, 2025
  • 17 replies
  • 597 views

All my incoming calls go straight to voicemail. 

This is not due to the call forwarding option on settings

    This topic has been closed for replies.
    Best answer by Tyler C

    Hey there ​@Andyd001, thank you for your assistance here, we appreciate it.

     

    Thanks,

    Tyler

    17 replies

    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    September 11, 2025

    Hi ​@suilven666  I am sorry to hear this. Can I ask what handset you are using? How long has this been happening for please?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    suilven666
    Active Contributor
    suilven666Author
    Active Contributor
    September 11, 2025

    My handset is a Samsung Galaxy A32 5g

    SM a326b/DS

    It's been happening for a few months now.

    I also find that I'd I need to make a call, I always get the engaged tone, and to rectify this I have to switch the phone off, then on again

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    September 11, 2025

    Hey there ​@suilven666, when you go into phone settings, is your phone number showing correctly?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    suilven666
    Active Contributor
    suilven666Author
    Active Contributor
    September 11, 2025

    Yes my phone number is showing correctly

    I'm also having problems receiving texts for 2 factor authentication 

    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    September 12, 2025

    OK, are you able to try the SIM in a different handset and test the calls, that way we can rule out it being a handset issue ​@suilven666 

    Please let us know how you get on.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    suilven666
    Active Contributor
    suilven666Author
    Active Contributor
    September 12, 2025

    Thanks, I'll try that in due course.

      Tyler C
      iD Mobile Employee
      Tyler C
      iD Mobile Employee
      September 13, 2025

      No problem at all ​@suilven666.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      suilven666
      Active Contributor
      suilven666Author
      Active Contributor
      September 30, 2025

      I've tried my sim in another phone and it works fine

      Tyler C
      iD Mobile Employee
      Tyler C
      iD Mobile Employee
      September 30, 2025

      Hi there ​@suilven666, if the SIM works in another phone, then this would indicate a problem with your device most likely.

       

      Where did you get your device from and when please?

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      suilven666
      Active Contributor
      suilven666Author
      Active Contributor
      September 30, 2025

      I bought my phone from a company called mobile deals UK, just over 3 years ago

      Show more replies

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