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Anyone else in the RH10/ RH11 region experiencing signal issues

  • January 17, 2025
  • 5 replies
  • 51 views

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New phones & contract on ID received Christmas Eve. All seemed good until this week where the signal keeps dropping. 2 phones exactly the same both on ID one has signal the other doesn't?

Also when connected to Bluetooth in car, it comes up Vodafone, ID, EE no signal.

Even when there is 3 bars of signal you try to call out & it goes to call then cuts off immediately?

Any ideas??

Many thanks 

Cupcakes

Best answer by Cupcakes

New phone received & all seems to be working fine. So I can only assume it was the first phone.

 

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5 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7891 replies
  • January 18, 2025

Hi ​@Cupcakes 

 

If it’s happening to one and not the other, this would suggest a device or SIM card issue, not a coverage one, have you tried swapping SIMs between the devices to see what happens?

 

Tom


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  • Author
  • New
 Contributor
  • 2 replies
  • January 18, 2025

The phone has just been changed as she had no P L or O on the keyboard,  this is a big problem as our surname has 2 Os & 1P!

As soon as we have the new phone all sorted will try swapping sims.

Thank you


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  • iD Mobile Employee
  • 1888 replies
  • January 20, 2025

Thank you ​@Cupcakes 

 

Please do let us know how you get on.

 

Nat 


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  • Author
  • New
 Contributor
  • 2 replies
  • Answer
  • January 21, 2025

New phone received & all seems to be working fine. So I can only assume it was the first phone.

 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3028 replies
  • January 22, 2025

We’re glad to hear ​@Cupcakes. Any further issues, please do let us know.

 

Have a lovely day!

 

Thanks,

Tyler