APN settings for iD mobile from May 2025

then that would mean that “again” the SA support dont know what they are talking about and have told lies. Will anyone inside ID do something about these shocking contractors.

Hi ​@last-sane-person  there is no change, or plans to change the APN settings. I am sorry you were misadvised, and we will look into this internally.

Being misadvised as you say by the SA contractors is a norm !

We call it telling lies here in the UK when someone says something that is not true.

With regards to the original problem, we still have no data service

Hi ​@last-sane-person 

I’m sorry you feel that way, advisors are only human and may make mistakes sometimes.

How long have you had issues with data specifically?

Is this issue in all areas you go to or just certain areas?

Tom

Sometimes yes, however your SA dis-service center always make mistakes and frequently tell lies. This forum is policed by those who dont want the truth posted. but if you go look on other forums where the ID Police cannot stop the truth, its well documented.

Also as posted, mysteriously it all started working last night, no one apparently has done anything your end and nothing has changed this end.

Its also a reoccurring problem every few months,

the service stops, the SA people tell lies and fob you off, a complaint is files about them and the service then a few days later it seems to fix its self without anyone apparently doing anything.

Highly suspicious.

When it works its great, when it doesn’t the major problem is the lies and getting around the incompetence and raising a complaint to get it looked at.

Hey there ​@last-sane-person, we’re glad to hear it’s back working again, and we sincerely apologise for the issues caused and level of customer service received.

Thanks,

Tyler

Thank you for the apology however, its he refund and recognition for the unreasonable amount of time “I” needed to invest in keep chasing a response and the the loss of service that will put matters right.

Time is money and it needs to be paid for !

I understand we are in a conversation with you ​@last-sane-person  via private message, so we will be able to address this there. Thanks.

hasn't been addressed yet. still waiting for a resolution , i.e. compensation for loss of service.

Perhaps the communications ombudsman might have to get involved. 

I understand your frustration ​@last-sane-person 

However as your Complaint is with our Complaints Team, they will be in the best position to resolve this for you.

You might have faith, but I am yet to see any evidence that they /are/ actually dealing with the due compensation for the loss of service.

I expect someone here to take ownership and ensure that the /hope/ that is being employed is turned into /action/ to produce the required results.

We will get back to your message ASAP ​@last-sane-person