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Are iPhones compatible with mobile data on id mobile?


Sean Dockerty
New
 Contributor

Just moved from Lebara to I’d mobile and now my “Mobile Data Settings” are missing from the “Mobile Services” tab. They were there on Lebara but now I cannot access the internet via 4g. Looking through the community it seem that these options are blocked or not enabled on iPhones.

Any idea if this can be fixed before I cancel my account.

iPhone XR. IOS 17.5.1

 

Sean.

Best answer by Matthew T

Hey @Sean Dockerty,

You should have a “Voice & Data” option. If you’re phone isn’t connecting to 4G, it might be worth doing a NETWORK SETTINGS RESET to clear any configurations from Lebara.

Thanks.

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Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1860 replies
  • Answer
  • August 27, 2024

Hey @Sean Dockerty,

You should have a “Voice & Data” option. If you’re phone isn’t connecting to 4G, it might be worth doing a NETWORK SETTINGS RESET to clear any configurations from Lebara.

Thanks.


Sean Dockerty
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • August 27, 2024

Would you believe it, done it and all connecting. Thank you. Tabs still missing but it works so all good.

Many thanks,

Sean.