Hello ​@rjdx 

Thank you for reaching out to us here on the community and we are very sorry for the delay in response. 

Can you please confirm if you are still experiencing this issue?

If yes, can you provide your full postcode and the handset make/model?

Thanks, 

Nat 

Yes, still happening. 
 

Observed on three Apple devices: iPhone 12, iPhone 13, iPhone 16.

Example postcodes of where the problem has been experienced are NG3 5LG and NG6 8GE

FWIW

I’m seeing some browser oddities too and it appears to be related to the IP address allocated by iD/Three. I get the google prompt - suspicious activity and have the endure their captcha highlighting birds, bikes and busy bees - then all is calm. From what I can see it’s related to 92.xx.xx.xx address range.

You’ve kinda confirmed this, as your IP address would change on WiFi (as the router allocates this address) and via NordVPN (again because this gives you an IP address)

​@Daz_S Curiously, I’ve not noticed the in-browser issues you’ve described, but does seem a similar location or IP range thing. 

I suspect that on the new 5G rollout, we’re being assigned IP ranges within new VLANs and with different firewalls/rules which are blocking some of the authentication methods apps are using in the background, but not being a Three /iD engineer myself, this is, of course, purely speculative 🤨 

I’m expecting the problem will be misunderstood, and iD’s next response will be taking me down the device troubleshooting route, but I shall remain optimistic, for now, that this will be correctly allocated to the relevant engineering team. 

Well that’s 2 of us then. But just to clarify I don’t have 5G here.

Granted I’ve not had any SSL errors as yet either.

But why aren’t there others seeing the same. Maybe some are and they’re not aware of these forums or just assume its a google/device thing and ignore it. Mine is very hit and miss, and being as nobody else mentioned odd behaviour (until I read yours) I thought nothing of it myself.

My guess in both cases (google and SSL) is that your phones could be bouncing between  4G and 5G, as each one would allocate a new IP address and the more it ‘bounces’ the more the same apps/sites would see your device but with forever changing IP addresses.

Hopefully iD will do their own ‘testing’, as some on here do check and when they can replicate the reported issue they send it on to the right dept within iD Towers.

I have the exact same issue, first became aware of it on 23rd Dec

iPhone 15

Postcodes BA20 and DT9

Has anyone found an answer yet?

I haven’t found a solution to my slightly different issue to yours and rjdx’s (I only posted as I was having another issue but might be related). My signal continues to be up and down though.

But if yours is a recent problem have you checked 3UK’s service status page for any reported issues?

https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/network-status-checker/idmobile.html

Hi ​@rjdx & ​@Swiftly50 

Do you get this SSL error in all areas or just the certain ones mentioned?

Other areas are okay?

Is this specifically on 5G or 4G? Are you able to try both?

Tom

Only experienced it in the two areas mentioned. Both of these have nearby monopole 5G transmitters which only went live in the last few months. As mentioned previously, if I use NordVPN the issue resolves. 
 

Same apps work absolutely fine on 4G and 5G in other areas.

Next time I’m there, I’ll try switching off 5G to see if it’s ok on 4G. 

Not found anywhere that the error doesn’t happen

4G or 5G no difference

Most apps function okay but Just Park (the most annoying) fails on taking payment, Apple Pay or direct card, it just reports “something has gone wrong, try again”

I have to find wifi to pay for parking

ID Mobile app fails, see screen shots attached

Morrisons app fails and reports “This device has failed App Check verification”