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Anonymous

Area specific issues with SSL authentication in multiple apps

Forum|Forum|1 year ago
December 6, 2024
31 replies
519 views

I’ve noticed that in at least three specific areas, all newly enabled with 5G, my partner and I experience issues with apps not working properly, SSL errors, some features not loading etc.

If we connect to WiFi instead, or stay on iD 5G but use Nord VPN, the problem is resolved, so it’s definitely down to being a network issue.

General browsing seems OK, but seems to affect some apps where they’re using SSL or some other authentication method in the background.

I’m not anticipating the community will be able to help with this, given it’s a network fault, but hoping an iD rep will be able to assist.

A couple of examples attached. Again, if I connect to Nord VPN or WiFi, the issue is immediately resolved.

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Daz_S

Platinum  Contributor

@rjdx

Also note the IP address allocated by iD/Three on your phone. I might be on to something…..

(even sticking to 5G but airplane/flight mode it a couple of times to see if only certain IP’s cause this)

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Daz_S

Platinum  Contributor

Not found anywhere that the error doesn’t happen

4G or 5G no difference

Most apps function okay but Just Park (the most annoying) fails on taking payment, Apple Pay or direct card, it just reports “something has gone wrong, try again”

I have to find wifi to pay for parking

ID Mobile app fails, see screen shots attached

Morrisons app fails and reports “This device has failed App Check verification”

Your reply wasn’t showing so must have been caught in their spam filter - it happens so its unrelated.

Only posting this in case you thought I was ignoring it.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

A

Anonymous

@Tom finally had chance to try toggling to 4G only in one of the areas affected.

The problem goes away on 4G, but comes back again when on 5G. This was visiting the NG3 5QS area where there’s a new 5G monopole transmitter.

To reiterate; this is area and service specific.

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Anonymous

My last response has been marked as the best answer. Why? This was confirming that there’s still an issue.

@Tom : could you un-mark that as the answer, and also chase this up as the problem is ongoing.

S

Swiftly50

Active Contributor

The problem is worse than ever

Affecting Google Maps and gmail now

Location, 4G or 5G makes no difference

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Anonymous

Agreed, @Swiftly50. It seems to coincide with wherever has had 5G switched on within the last 6 months, so clearly there’s something not right with whatever new technology they’re using, which isn’t (yet) present in their existing sites.

I’m disappointed in iD’s response. Months ago I started this thread, and fellow customers have said “me too”, yet still no confirmation this has been passed to their infrastructure teams to investigate.

I predict this will continue to receive no response from iD, or they’ll take us back to square one by ignoring the evidence, and giving device-troubleshooting advice 🙄

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Swiftly50

Active Contributor

Tom

iD Mobile Employee

Hi @rjdx

Apologies this wasn’t seen to, I’m unsure why it was and unsure why a best answer was marked, this clearly hasn’t been resolved.

Do you only have the SSL error when using the iD Mobile app or other apps too on 5G in these areas?

@Swiftly50

Do you have any screenshots of where Google Maps and Gmail mention an SSL error? On 4G too? Are you sure this is the same issue as described?

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Swiftly50

Active Contributor

Gmail push notifications work but if I try to open the email I get a “no connection” error

Google Maps don’t load any new data, only cached works

ID Mobile is the only app where I’ve seen the SSL error actually reported

One to add to the list is Tastecard, works until you want to use the card then just stops, no error reported

Use wifi and all works normally

A

Anonymous

Relieved to have you back in the conversation, @Tom Thank you.

Apps I’ve seen consistently affected by this so far include:

Shell (petrol)
Castle Rock Brewery

Ive had others which have intermittent issues in one of these new 5G areas, but not when on WiFi or elsewhere, so not 100% sure if they’re the same issue.

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