Area specific issues with SSL authentication in multiple apps

Forum|Forum|1 year ago
December 6, 2024
31 replies
519 views

I’ve noticed that in at least three specific areas, all newly enabled with 5G, my partner and I experience issues with apps not working properly, SSL errors, some features not loading etc.

If we connect to WiFi instead, or stay on iD 5G but use Nord VPN, the problem is resolved, so it’s definitely down to being a network issue.

General browsing seems OK, but seems to affect some apps where they’re using SSL or some other authentication method in the background.

I’m not anticipating the community will be able to help with this, given it’s a network fault, but hoping an iD rep will be able to assist.

A couple of examples attached. Again, if I connect to Nord VPN or WiFi, the issue is immediately resolved.

Show previous replies

J

johnsmacd

New Contributor

Just rounding off this issue for me.

After six weeks of trying to resolve this issue with ID Support/Back Offiice/Complaints teams they finally broke me after an endless number of contacts each time repeating myself usually end with their line to wait another 24-48 hours for them to be in touch. Then repeat the process all over again.

I’d suggest anyone facing similar issues to mine, just to switch providers. Which is what I have done and have not had the same issue, as well as resolving issues I was having with various google provided services (email and locations services) over 4G/5G.