I havent replaced my sim but fail to see thats the issue given everyone else also reporting it,

Its just a case of going through the process as they have a number of hoops they ask you to jump through. I suggest you also make screenshot of the level of signal you are getting in the various areas you typically move around. Depending on you phone depends on where this can be found but if you google it you can find out. Signal is measured in decibels and closer the number is to zero the better the signal, with anything better than-85 being considered good.

Thanks Simon, i didnt know you could do that but mine is -121 so beyond very poor which explains why my signal is soo bad. 

Same with mine. Barely gets better than -100 anywhere i go, even to Bath!

Hi ​@tomjack379 

If you’re having issues wherever you go, that sounds more like an equipment issue, possibly the SIM card or device itself rather than a coverage issue.

Have you tried your SIM in another device?

Signal varies location to location, meaning the stories you see online might sound like it’s the exact same issue you’re having, but they’re in a completely different area so it likely doesn’t relate to the issue you’re having.

Tom

How do i raise a proper complaint and get some action taken, it is not the sim. The signal is awful and constantly cutting out. Previous supplier provided compensation for any down time but this is next level. I can make a call but before long the signal goes completely and cuts off. Unfortunately just suggestion the basic steps doesnt help me.

Once i tried a new SIM and it made no difference they started communicating with me via private messaging.  Been answering many of the same questions but now that I have they are  saying they need to kick it up a level to investigate. 

The simple story I think is that 3 concentrated on targeting metropolitan areas. ID made a deal with them and have a broader marketing reach, that is beyond the scope of 3 to deal with. They have the fewest masts of all the mobile operators and have probablby been holding back investment as they have been trying to sell the business, which they just did, to Vodafone.

The problem is undoubtedly a poor network in non urban areas but they go through the motions anyway.

Yes its awful, i went for a walk last night and as soon as i leave my house and wifi i had no signal, couldn't hold a call or load messages. its a joke to be honest. ID mobile can someone actually acknowledge this complaint and do something about it

If you want out I would suggest you let them exhaust all possible avenues until there is no other reasonable course of action but for them to cancel your contract.

Hey there ​@tomjack379, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

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Thanks,

Tyler

My contract has now been cancelled and I’m moving networks.

Yes same has been offered to me to. 

Hey there ​@Simon D & ​@tomjack379, we’re sorry to hear it didn’t work out with ourselves, and we wish you all the best.

Thanks,

Tyler

Simon could have written about my phone and my experience!

Absolutely shocking cover. I literally have to stand in a corner of my front garden to receive a completely clear signal and uninterrupted phone call. 

As for mobile data, unless I am in a densely populated urban area, it's hit and miss. Even when I have 3 plus bars, I won't always get onto the Internet.

I can't wait for my contract to end, but Simon has provided a good avenue to explore - the selling of my handset to pay off this white elephant of a contract. 

Hi there ​@Concrete Underpants, very sorry to hear that. What’s your full postcode and what phone do you have please?

Thanks,

Tyler

We live in Oxford and the signal is horrible both in the city center as well as the outskirts, where the coverage maps suggest there is no problem with both 4 and 5G.

Can’t believe there can be a case where central Oxford would be getting a single bar, when outside of the pocket and often simply not reachable / web not loading pages.

There is no need in postcodes in this case as it is literally everywhere in the city. Whatsapp talking to someone while driving? don’t even bother trying - it only leads to frustration. 

Has the network join with Vodafone been completed by now? i.e. when are we getting coverage of both Three and Vodafone in this areas and other regions in the UK?

Hi ​@rtz0 sorry to hear this, are you able to share the full post code of your area please? Do you have Wi-Fi calling enabled?

Sean, talking about all Oxford. As an example, driving on Iffley road will not be covered for the majority of the time.

Ring road - simple web pages don't open, a Spotify stops.

I live in OX4 4yj. That is not central, so at least there is an excuse. We rely on WiFi calling here mostly.

OK ​@Ann Bentley and do you have Wi-Fi calling enabled as this may help? It may also work better switching to 4G only, as this coverage is better in your area.

I can also see we're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible. Unfortunately from time to time, as with any technology, sometimes things don’t work as they should or need updating. We completely understand this isn’t ideal, and are very sorry this happened to you.

We're sorry for any disruption this may cause and will add any further updates here - Improve Mobile Coverage | Check Mobile Coverage | iD Mobile Network

That's been the case since joining ID 3 - 4 months ago. It is not temporary. 

WiFi calling is not a cellular network solution. I need the phone to work outside my home network. Unless of course ID are happy to pay for my WiFi?

Thanks ​@rtz0  ​it may work better switching to 4G only, as this coverage is better in your area.

I can also see we're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible. Unfortunately from time to time, as with any technology, sometimes things don’t work as they should or need updating. We completely understand this isn’t ideal, and are very sorry this happened to you.

We're sorry for any disruption this may cause and will add any further updates here - Improve Mobile Coverage | Check Mobile Coverage | iD Mobile Network

Will try that instead. 

To have that conversation moving and remaining with a n abstract "fixing asap" as a closure - what is being fixed and when would we be getting a follow up on this?

With all our masts and maintenance across the country, we are not advised exactly what is being fixed, or ho long it may take I'm afraid ​@rtz0 

As I’m sure you’re aware, we use Three masts and it is Three that look after the maintenance of these.

You can check up for updates here - Improve Mobile Coverage | Check Mobile Coverage | iD Mobile Network and click status checker. This is automatically updated every 30 minutes.

That’s my exact problem - the status banner for my area has been there since my first checks at least 2 months ago.

-I understand as of May, Three has joined Vodafone and the network *should have improved*. Where does it stand at the moment?

-Also, if the signal is not at a workable level, does it suggest we can tear down the contracts with ID?

I’m sure this last point will be useful to all people participating in this thread too. 

We all need to know what to expect. If there are plans for improvement and the work is actively done on it with a foreseen improvement coming up soon, or we should look for other solutions for our needs. Again, this shouldn’t be a Wifi calling and the anticipation is that 5G is meant to work as per advertisements and the coverage maps.

If this has been on-going for two months, we can certainly look into this further with you ​@rtz0 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.