I have been with ID since October/November last year, I live in Atherstone (CV9 1HP)and apparently I should have strong signal in the area.  However, unless I am on WiFi I have 1 bar at best, calls keep dropping out due to lack of signal.

I have checked the 3 issues page and there has been a persistent issue for the whole time.  I took out a two year contract on the basis that it would be a good network in the area.  Large mistake and have over a year left on my contract.

I have tried all the possible fixes, including a new SIM but this has not fixed the issue.

I am very sorry to hear this ​@Barret101 

We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible. Unfortunately from time to time, as with any technology, sometimes things don’t work as they should or need updating. We completely understand this isn’t ideal, and are very sorry this happened to you.

We're sorry for any disruption this may cause and will add any further updates here - Improve Mobile Coverage | Check Mobile Coverage | iD Mobile Network

The issue is I have had signal problems since I took out the contract.  

You’ve had issues with coverage for a year ​@Barret101 ? Have you contacted us previously about this? If so when and how please?

Hi Sian, chat bot and also live chat.  Same readon given to me then.

OK ​@Barret101 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.
 

Wanted to jump on the bandwagon.

It couldn’t be any worse. In the last 5 years, I’ve been with Voxi and EE. They have never come close to being as bad as my signal and connection now. It says 4G (I always had 5G with EE), but the speeds are around 100kbps (note the “k”)

I’ve been in cities, I’ve been at home, I’ve been in towns. I can’t load anything anywhere. They’ve sent me a replacement SIM which won’t change anything… I had an S25 on a different iD SIM for a week before returning and getting Pixel 9a (I didn’t like the S25), and the problems were the same.

I’ve never seen a customer service so blindingly lazy… Why can’t they just fix it?

If I make calls to a business my signal drops in and out and has been the same for 4 years. I've done all the things suggested but nothing works. I now see that many others have the same problem. As my contract is almost up I've decided to leave ID and find a better mobile service elsewhere. 

Hi ​@Ann Bentley.  I am sorry to learn of this. Can you please follow the below prompts to do a network reset.

• Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

Once you have done this please, let me know what you experience.

~Marquerita

My wife and I recently took out mobile contracts with iD Mobile, and I am increasingly convinced that this was a huge mistake.

Since the contract began, I have experienced persistent signal problems. I am unable to make or receive voice calls reliably and can only communicate using my Broadband via WhatsApp. Despite iD Mobile’s coverage checker showing “excellent signal” in my area, I have missed numerous calls today alone.

I first reported this issue last Monday. Although I was advised that the service level for a response is 48 hours, I did not receive a call back until three days later — failure number one.

During that call, the customer service adviser promised to call me back today at midday. That call never came — failure number two.

I then contacted customer services again and asked to speak to a supervisor. I was told this was not possible as the adviser was working from home — failure number three.

Since then, I have been given the run-around, repeatedly being asked to provide examples of missed or failed calls, despite the ongoing and obvious nature of the problem.

Having read other customers’ experiences on this thread, I now have little confidence that the issue will be resolved. I am therefore looking to exit the contract.

Be warned.

Postcode: HA0

You are in the same boat as me.  My wife and I took out a contract about 3 weeks ago - I checked with ID customer services and we can leave within 30 days so thinking about doing that as the signal is appalling.

Hi ​@HAB,

I am so sorry to hear of the issues that you are facing with your coverage. 

May I ask that you provide your full postcode, this would allow us to check the coverage for your area. 

Regards,

Gemma M

The iD Mobile Social Media Team

My full postcode is HA0 3SB

The same here. bought almost 2 years ago, and it was a huge mistake., I am in the HU3  area. Used to travel to leeds everyday, and it was horrible signal. My contract ends in September, hallellujah! I used to have 3 mobile and never had a problem. But, ID modilie, it is a rubissh! The worse thing I recommended to a friend naivilly… He faces the same issue at YO26. 

I have another line on my phone which is from Portugal, and use the data all the time to supplly the gaps caused by ID Mobile. Shame really shame