I have been with ID since October/November last year, I live in Atherstone (CV9 1HP)and apparently I should have strong signal in the area.  However, unless I am on WiFi I have 1 bar at best, calls keep dropping out due to lack of signal.

I have checked the 3 issues page and there has been a persistent issue for the whole time.  I took out a two year contract on the basis that it would be a good network in the area.  Large mistake and have over a year left on my contract.

I have tried all the possible fixes, including a new SIM but this has not fixed the issue.

I am very sorry to hear this ​@Barret101 

We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible. Unfortunately from time to time, as with any technology, sometimes things don’t work as they should or need updating. We completely understand this isn’t ideal, and are very sorry this happened to you.

We're sorry for any disruption this may cause and will add any further updates here - Improve Mobile Coverage | Check Mobile Coverage | iD Mobile Network

The issue is I have had signal problems since I took out the contract.  

You’ve had issues with coverage for a year ​@Barret101 ? Have you contacted us previously about this? If so when and how please?

Hi Sian, chat bot and also live chat.  Same readon given to me then.

OK ​@Barret101 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.
 

Wanted to jump on the bandwagon.

It couldn’t be any worse. In the last 5 years, I’ve been with Voxi and EE. They have never come close to being as bad as my signal and connection now. It says 4G (I always had 5G with EE), but the speeds are around 100kbps (note the “k”)

I’ve been in cities, I’ve been at home, I’ve been in towns. I can’t load anything anywhere. They’ve sent me a replacement SIM which won’t change anything… I had an S25 on a different iD SIM for a week before returning and getting Pixel 9a (I didn’t like the S25), and the problems were the same.

I’ve never seen a customer service so blindingly lazy… Why can’t they just fix it?