Awful signal/network

Got the same issue - massive mistake moving to ID. Commented here & it took a while to get a structured response & ID are ‘investigating’. The ‘investigation’ seems very drawn out, and not very technical with a bizarre set of low level questions. Considering that at the end of the day, they will have access to all your data and movements, so can probably draw their own conclusions in a very short timeframe.

I agree though - the ID network is very poor. Especially in SE London.

So - If the network doesn’t improve (I’m guessing it won’t any time soon) then I’m looking to cancel my contract.

All I can say is I’m in the middle of a similar issue - so good luck.

Hey there ​@luand, we’re very sorry to hear that. What phone do you have, and what full postcode(s) are you having issues in please?

Does this affect calls, texts and data?

How long have you had these issues?

Thanks,

Tyler

Hi ​@Tyler,

To be honest, it’s a general bad signal in most places. Never see more than 3 bars ever.

Near my work office EC2M 5TQ - was no signal and then got 1 bar and 4g but nothing loaded.

At London Waterloo Station - 3 bars and 4g and nothing loads. Can’t even buy my train ticket?! Wait 1 minute on the train leaving and then get 2 bars and it works.

Just seems crazy that I have to live like this for 2 years! Never had these issues on pre paid with my previous provider. 
 

It’s a new iPhone 16 new which came from with my sim. Is there a setting or something that could be causing this?

My sister also got a new phone and sim with iD and is having the exact same issues. 
 

There doesn’t seem to be a reason other than bad network?

Thanks,

Luan

Hi ​@luand 

So sorry to hear this, it must be very frustrating!

Can you please try the steps on this post and let us know how you get on - I can't use my mobile data (4G/5G) on my SIM. What should I do? | iD Mobile Community

If this still doesn’t help, we will need to do some further investigation with you.

Thanks.