Bad Signal | iD Mobile Community
Skip to main content
Solved

Bad Signal

  • September 11, 2024
  • 9 replies
  • 261 views
Beth Hammond
Community Member

I am in marple in stockport and I can never get a good line. My phone shows full signal, even on wifi its not working please help

Best answer by Daz_S

Darren

 

Using this https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/network-status-checker/idmobile.html and your postcode shows the following

We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

We're sorry for any disruption this may cause and will add any further updates here.

 

Also using this one - https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/coverage-checker/idmobile.html - and your postcode is shows 3G as good indoors and outdoors, but areas not too far away are only good outdoors, 4G is only good outdoors (but with patches around showing good in and out) and 5G isn’t there yet.

 

So with that in mind the 4G is currently going to be an issue

 

    This topic has been closed for replies.

    9 replies

    Kash M
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash M
    • iD Mobile Employee
    • September 11, 2024

    Hi @Beth Hammond,

    Welcome to the Community!

    Have you checked the coverage and network status in the area using the link below:

    https://www.idmobile.co.uk/help-and-advice/coverage?srsltid=AfmBOoq5dtKLCDaGTqRIOdEPneVHfEgR9AzaqQbGaZPQEI6DqW2OPZ8m

    If you prefer you can provide the postcode here and we can check it out.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
    New Contributor
    • darrencoldman
    • New Contributor
    • December 23, 2024

    Hi, I’ve been having terrible trouble with getting a good signal from ID. No matter where I’m using it in the city or the place I live I find being able to make a call very difficult. Also very poor 4g and hence not even able to use my data while outdoors. If I’m being truthful I can’t wait for my contact to end in July to change network it’s that bad. 

    D
    New Contributor
    • darrencoldman
    • New Contributor
    • December 23, 2024

    Just to add I’ve checked the network coverage and it’s saying it should be fine. 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • December 23, 2024

    Hey there ​@darrencoldman, sorry to hear that.

     

    What phone do you have?

     

    Also, please let us know some full postcode(s) you’ve been having issues in?

     

    Thank you,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
    New Contributor
    • darrencoldman
    • New Contributor
    • December 23, 2024

    Cf45 3AP I have an Apple 15

    Daz_S
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • Daz_S
    • Platinum 
Contributor
    • Answer
    • December 23, 2024

    Darren

     

    Using this https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/network-status-checker/idmobile.html and your postcode shows the following

    We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

    We're sorry for any disruption this may cause and will add any further updates here.

     

    Also using this one - https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/coverage-checker/idmobile.html - and your postcode is shows 3G as good indoors and outdoors, but areas not too far away are only good outdoors, 4G is only good outdoors (but with patches around showing good in and out) and 5G isn’t there yet.

     

    So with that in mind the 4G is currently going to be an issue

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • December 24, 2024

    Hey there, please see the kind advice from ​@Daz_S sent above.

     

    He’s right in saying there is on-going work in your area which will likely be affecting your signal at the moment, and it’s a weaker coverage area in general (please see links sent from ​@Daz_S post above).

     

    Have you tried restarting your phone and resetting network settings to see if that helps at all?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      D
      New Contributor
      • darrencoldman
      • New Contributor
      • December 24, 2024

      Hi Tyler,

       

      yes I have tried all you have suggested before posting. Would you know how long this on-going work is likely to take? Seems to have been going on a few months the issues I’m having!!! 

      Tom
      iD Mobile Employee
      Forum|alt.badge.img+25
      • Tom
      • iD Mobile Employee
      • December 26, 2024

      Hi ​@darrencoldman 

       

      Are you having issues only in CF45 3AP (and nearby) or everywhere you go?

       

      Tom

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

      Not the answer you were looking for?


      Create a new topic and ask a question to the iD Community.


      Create a topic
      Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
      Terms & ConditionsAccessibility statement