bad signal

Hi there ​@Ktb1gaming 

since having this phone contract signal has always been a issue everytime i get a important phone call they cnt hear me or cnt understand what am saying

Are you using a phone purchased from iD too?

If not what phone are you using and what was your previous service provider?

If you have home internet and use WiFi calling does it still drop the call?

then i have to use my partners phone its a joke

Is your partner also on iD? If yes have you tried swapping SIMs to see if the issue moves?

can i cancel my contact 6 monthd in

You could, but you’d have to pay early termination fees

Also, does it show if there’s a known fault at your postcode?

https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/network-status-checker/idmobile.html

And does it state 3G has been switched off using your postcode here too?

https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/coverage-checker/idmobile.html

(it defaults to 4G, just toggle to 3G and 5G)

If 3G has gone from your postcode have to adjusted your phone (if it allows you too)?

• 3G is being switched off and I can't make calls. What do I need to do? F.A.Q.

Hi daz ,

Yes phone and sim from ID mobile.

Got samsung24 ultra 

My partner is with o2 never has a issue at all .

She had a contract in her name no issue and then I decided I would get id in my name issues from them start.

I was online chat with someone on id and wwent through number of test and settings. Didn't help getting new sim today so fingers crossed 

Kind regards 

Jack

Hi there Jack (​@Ktb1gaming)

There has been some others having issues with their new model Samsung phones. Have you used an eSIM in it by any chance?

If you have this appears to be bricking the phone. The solution is for Samsung to rip it apart and swap in some new components. A user on here has already had their phone ‘repaired’ once and its failed again.

If you haven’t I would seriously recommend you don’t ever use an eSIM.

Yes having a dodgy SIM from the get-go isn’t uncommon, hopefully a new one will sort this.

If it still falls on its arse (and you’ve not used an eSIM) then it could either be the phone or the signal for iD in your area.

Did anything show on either of the above network status and network coverage links?

Yeah coverage  was all good and got my new sim and would know intill am in morrisons or get a call am always falling between 1 bar to 2 signal bars but am getting up to 3 so am hoping that's a good sign 

Pretty well the same as me then.

Mine was great a good few months back - my wife then joined about a month after I did - after another month or so later its gradually got to the point where its hardly usable (0 to 3 bars without me moving around!)

She was in a supermarket yesterday and tried to call, nope, so she tried to whatsapp video, we had to give up.

For the last 4 days my phone has been dropping the calls.

All I can say is keep checking those links and either wait it out or if you’re not in a long (12/24 month) contract maybe think about moving to away. We’re giving this some serious thought, shame really.

It's a joke , promises and not got any if it keeps being crap then I cancel it and pay for the phone not paying for a service that don't deliver 

Iv got 450 days that's the biggest joke of it all 

I totally understand you Jack.

My wife and I went to 3 different European countries and the signal strength was perfect. It does make you wonder why the UK is on its arse.

The only thing to suggest is to raise this directly with them, via live chat. It should then make its way up to their complaints team. From there it might give you a way out. Though for the most part they’d chuck their terms back at you. But if you can’t use the phone what else can you do?

I was hoping a team member on here would’ve picked this up by now

Hey there ​@Ktb1gaming, we’re very sorry to hear this.

Is the issue only with calling, or data and text to?

Are you able to make and receive calls okay, or is it generally the call quality that’s the issue?

Thanks,

Tyler

Hi Tyler,

I received my new sim yesterday and today went to morrisons where I regularly shop to see if I can call my partner and she could hear me so much better but quality was very poor I normally can here perfect , had a call from doctors today not long ago and they couldn't hear me a first but then they could , so seems better 

🤞(fingers crossed) Jack

We just need the signal to improve, but that’s something I can’t help with.

Hi ​@Ktb1gaming 

Okay, this sounds like it’s better in some areas and worse in others, which we’d generally expect.

Please could you let us know the postcode(s) where signal appears to be okay and then where it isn’t and let us know which is which?

Tom

HI me again guess what signal been getting couple hospital appointments last couple of days and guess what they couldnt bloody hear me was stressing out near threw my phone at the wall 😡😡😡😡

HI Tyler me again ,

Got my new sim last couple of days iv had hospital  phone calls  last couple of days and they couldn't hear me , this is stressing me out now nearly threw my phone at the wall coz iv missed appointments .

Looking to cancel i think.i need a reliable service  

Iv got 443 days intil my contract ends , can I return the phone .and end contract how does it work 

Kind regards 

Jack 

Hi there Jack. I know that feeling well. And more annoying is when its important calls like that.

I’m now on day 11 of an absolutely shite signal. Looks like my wife and I are moving from iD in a maximum of 44 days time.

2 positives for me would be 1) the wife should finally be happy and 2) as I do with all forums if I leave the service I leave the forums too.

The only possible way for me to stay with iD is if Three pull their finger out their arse and finally either commit to keeping 3G going until they sort 4G out or bin 3G totally and fix their 4G - I’ll give iD/Three 6p’s out of 6 - Prior Planning Prevents Pis* Poor Performance.

To be able to have a chance of being released from your contract early, but I must stress it doesn’t always work, it to put a formal complaint in to iD.

Hi ​@Ktb1gaming 

Please could you let us know the postcode(s) where signal appears to be okay and then where it isn’t and let us know which is which?

Tom

Hi tom ,

All iknow is my home post code which s8 8dd which is the main problem but mainly s8 area sheffield 

Kind regards 

Jack 

Thanks ​@Ktb1gaming 

I have checked the area for the full postcode provided and can see 3G is switched off, 4G is good coverage and 5G is patchy.

This can be checked here. 

Testing the SIM in another handset will help to determine if the issue lies with the handset or the SIM itself. 

We would be happy to arrange a free SIM replacement to see if this helps to improve the service. 

Nat 

Hi tom , 

I have 5g signal now and on 2bars and only just got a new sim , if it is the phone how do I go about that ? Coz the phone is on the contract .

Kind regards 

Jack doman 

Thanks for your reply. 

Was the handset purchased directly from us or in a Curry’s store? 

Are you able to test the SIM in another handset at all?

Nat 

Got it online on id website and I need another phone to test it in so I will try tomoz but it's holding a phone intill I get a call its a s24 ultra 

Regards 

Jack

Hey there ​@Ktb1gaming, let us know how you get on with another device.

Thanks,

Tyler

All iD phones are unlocked Jack, so you could try popping your partners SIM in to your SG24 ultra. If the signal drops on another network then it’s likely the phone.

(network card and motherboard might end up getting changed under warranty)