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Question

banking log in details not received

  • July 11, 2025
  • 3 replies
  • 37 views
D
New Contributor

HSBC say they have the correct number for me but I am not recieving their texts.

They suggested I check with you to ensure their text messages are not being blocked

Look forward to hearing from you

Dan

    3 replies

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • July 11, 2025

    Hi ​@dannad 

     

    We’re sorry to hear this.

     

    Are you receiving OTP texts from the bank?

     

    Have you tried any troubleshooting methods?

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
    New Contributor
    • dannad
    • Author
    • New Contributor
    • July 11, 2025

    Hello 

     

    What troubleshooting would you recommend?

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • July 11, 2025

    Hi ​@dannad 

     

    Have you tried rebooting your device?

     

    Which device are you currently using?

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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