banking log in details not received | iD Mobile Community
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Question

banking log in details not received

  • July 11, 2025
  • 3 replies
  • 34 views

HSBC say they have the correct number for me but I am not recieving their texts.

They suggested I check with you to ensure their text messages are not being blocked

Look forward to hearing from you

Dan

3 replies

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  • iD Mobile Employee
  • July 11, 2025

Hi ​@dannad 

 

We’re sorry to hear this.

 

Are you receiving OTP texts from the bank?

 

Have you tried any troubleshooting methods?

 

Anika


  • Author
  • New Contributor
  • July 11, 2025

Hello 

 

What troubleshooting would you recommend?


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  • iD Mobile Employee
  • July 11, 2025

Hi ​@dannad 

 

Have you tried rebooting your device?

 

Which device are you currently using?

 

Anika