bought a phone on ID network and cannot get 5G

Forum|Forum|1 year ago
September 4, 2025
14 replies
144 views

Bought a new phone for my sons birthday on the ID network. The service is poor. Its not good enough for him to play his favourite app Pokemon which is so frustrating.

The pure fact that this is a new contract I have no idea what to do? Do I have to leave and pay a fee to get out of the contract? What options do I have here?

Any help would be greatly appreciated

Best answer by WelshPaul

If you ordered the product through the iD Mobile website or their telephone sales line, you have a 30-day cooling-off period. If you’re not satisfied with the product, you can return it. That’s what cooling-off periods are for!

https://www.idmobile.co.uk/help-and-advice/returns-cancellations

WelshPaulAnswer

Platinum  Contributor

If you ordered the product through the iD Mobile website or their telephone sales line, you have a 30-day cooling-off period. If you’re not satisfied with the product, you can return it. That’s what cooling-off periods are for!

https://www.idmobile.co.uk/help-and-advice/returns-cancellations

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

mcgloner1Author

Active Contributor

Unfortunately its just over the 30 day cooling off period which is even more frustrating.

WelshPaul

Platinum  Contributor

That’s why we have cooling-off periods – so you can try before committing! Unfortunately, you’re stuck with it now.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.