bought a phone on ID network and cannot get 5G

Forum|Forum|1 year ago
September 4, 2025
14 replies
144 views

Bought a new phone for my sons birthday on the ID network. The service is poor. Its not good enough for him to play his favourite app Pokemon which is so frustrating.

The pure fact that this is a new contract I have no idea what to do? Do I have to leave and pay a fee to get out of the contract? What options do I have here?

Any help would be greatly appreciated

Best answer by WelshPaul

If you ordered the product through the iD Mobile website or their telephone sales line, you have a 30-day cooling-off period. If you’re not satisfied with the product, you can return it. That’s what cooling-off periods are for!

https://www.idmobile.co.uk/help-and-advice/returns-cancellations

Show previous replies

Tyler C

iD Mobile Employee

Hey there @mcgloner1, I can see you live in a NO 5G zone, please see here:

https://www.three.co.uk/support/network-and-coverage/coverage?location=AL7+1RR

Only 4G would work here, and should be good service. What team have you previously spoken to, our live-chat or complaints team?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

mcgloner1Author

Active Contributor

My wife spoke to the technical help team who advised they would investigate why my son was having issues with latency and pretty much deemed his pokemon app useless.

They advised they would get back within that time frame I previously mentioned.

Weve heard nothing

WelshPaul

Platinum  Contributor

There is no 5G coverage at that location, only 4G.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tyler C

iD Mobile Employee

Hey there @mcgloner1, I would recommend chasing for an update with our live-chat, who can check for one from the technical team. Please ask to speak to an agent:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.