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call failed

Adi Mirza
Community Member

I have recently joined ID mobile. 
when I am on a call it sometimes says call failed if I am moving etc. 

I never had this issue before when I was with Vodafone. 
 

help 

Best answer by Fastlane

Hi. Welcome to the forum. 
 

ID mobile uses the Three UK network. It’s worth checking if there’s a network issue in the area. You can do this at https://www.idmobile.co.uk/help-and-advice/coverage (make sure to use Status for checking for faults). 
 

if nothing comes up, it might be worth giving ID a message or waiting for them to come onto this post quoting a “network issue” 

 

 

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2 replies

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Helpful
 Contributor
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  • Fastlane
  • Helpful
 Contributor
  • 11 replies
  • Answer
  • May 27, 2024

Hi. Welcome to the forum. 
 

ID mobile uses the Three UK network. It’s worth checking if there’s a network issue in the area. You can do this at https://www.idmobile.co.uk/help-and-advice/coverage (make sure to use Status for checking for faults). 
 

if nothing comes up, it might be worth giving ID a message or waiting for them to come onto this post quoting a “network issue” 

 

 

Network status checker: https://www.idmobile.co.uk/help-and-advice/coverage If you've found my response helpful, please mark it as resolved
Lauren
iD Mobile Employee
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  • Lauren
  • iD Mobile Employee
  • 479 replies
  • May 31, 2024

Hi @Adi Mirza, have you noticed any other issues with service? Do data and texts work as they should? Or is the issue isolated to receiving the error ‘call failed’? 

-Lauren

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