Skip to main content
Question

Call Forwarding Wont Work

J
New
 Contributor

My husband and I recently bought iPhone 16s via iD mobile.

We can not get call forwarding to work. My husband posted on here and eventually the support team spoke to him via Private Messages.

Call Forwarding is now working on his phone. He was told the support team made changes. He asked if they could share the changes they made so we could do the same on my phone but was told that if I want call forwarding to work on my phone, I need to raise a separate request!

I am hereby raising a request for someone to make call forwarding work on my phone ASAP as I cannot get an iD mobile signal in the majority of places I currently need one.

Thank you!

    4 replies

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+24
    • WelshPaul
    • Platinum 
Contributor
    • 2954 replies
    • June 9, 2025

    I’m having the same issue with my iPhone 16 Pro – call forwarding doesn’t work. I can enable it and enter a number to forward to, but it always reverts to disabled whenever I try to save it.


    Tried a network reset, didn’t fix it

    Tried rebooting my device, didn’t fix it

    Tried disabling Wi-Fi and VPN, didn’t fix it

     

    I’m pretty sure it’s disabled at an account level. It probably now works on your husband’s phone because iD Mobile enabled it on his account. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    iD Mobile Employee
    Forum|alt.badge.img+1
    • Anika
    • iD Mobile Employee
    • 142 replies
    • June 9, 2025

    Hi ​@JaneyZik 

     

    If call forwarding isn't working on your iPhone 16s, we would recommend making sure it’s enabled in Settings > Phone > Call Forwarding

     

    We would also recommend resetting your network settings too.

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New
 Contributor
    • JaneyZik
    • Author
    • New
 Contributor
    • 1 reply
    • June 9, 2025

    I have reset network settings several times

    I have tried every Option my husband was told to try with the same result he had - failure every time.

    Given his is now fixed after some magical changes by some mystical support team, it surely must be an account level setting. There are many other posts with the same problem 

    WelshPaul
    1 person likes this
    • WelshPaul
      WelshPaul
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8369 replies
    • June 10, 2025

    Hi ​@JaneyZik 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


    Perks banner
    Terms & Conditions