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Call Issues

  • April 23, 2025
  • 1 reply
  • 14 views
M
Community Member

Just lately when I'm on a call the person on the phone has said that I keep dropping out and they can't hear me. It doesn't happen all the time and as a driver I travel the UK so can't really pinpoint where it happens. I get the same thing happen when using a Bluetooth or without. I've reset the network settings, switched the phone off several times, turned airplane mode off and on and it still does it. The phone is only 4 months old so it's surely not that. Any ideas would be greatly appreciated

    1 reply

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • April 24, 2025

    Hi ​@mjl2701  sorry to hear this. Without being able to pin point where this happens, its hard to look into it as a coverage issue.

    Are you able to provide any postcodes for where you think this may have happened?

    Are you able to try the SIM in a different handset to see if the issue persists?

    Thanks.

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