Why can’t I make phone calls in Germany? I have data but when I try to call I get a message saying, I’ve reached my call limit?
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Calling from Germany
Best answer by Tom
Hi
When calling a UK number from Germany, please ensure you’re using the “+44” code at the beginning of a number and not “0”.
Tom
+24Hi
Welcome to the Community!
Is it a UK mobile or landline that you are trying to call or a German mobile number?
Kash
+25Hi
When calling a UK number from Germany, please ensure you’re using the “+44” code at the beginning of a number and not “0”.
Tom
+22That number falls into the premium rate number category when not in the UK
I did read about this myself but can’t find where I read it.
Thanks, why does it not charge the rate? Is it possible to override it in the app?
1 person likes this
+22Why you ask …. well I did find a reference to it here https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges
Note: The following numbers are blocked while Roaming: Premium numbers starting with 118, 09 non-premium non-geographic numbers (084, 087) and free numbers (080).
The only way, via the app, would be to enable premium on your account - BUT that might get pricey.
Or see if the business you want to call has an 01/02 number too. Some do show their alternative number when you’re not in the UK and want to call them.
Daz, thanks a lot. You are right and I have to enable premium numbers on the app. No other way!
1 person likes this
+25Hi
You’ll be able to call a German number from the UK, however you’ll need to enable premium services and raise your bill cap.
Thanks for the help here
Tom
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