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calling signal

K
Community Member

Hello, so I'm new to id mobile, the signal checker says I get excellent 4g service inside and out but my signal is always non existent indoors, how do I get help regarding this issue

Best answer by Tom

Hi @Kizza32 

 

I’m sorry to hear this, do you have issues in only certain areas or everywhere?

 

Please could you let us know the postcode(s) where you’re having issues?

 

It’s worth noting that the coverage checker is an approximation, actual experience may vary.

 

Tom

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andewhite
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  • andewhite
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  • June 3, 2024

Would this be everywhere you’re using your new iD SIM card, @Kizza32?

Anyway, help & support is available using the online iD Live Chat service. The advisors work until 8pm on weekdays.

Just tell the 24/7 iD chatbot you want to “talk to a person”.

Forum member (non-iD).
Tom
iD Mobile Employee
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  • Tom
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  • 8008 replies
  • Answer
  • June 10, 2024

Hi @Kizza32 

 

I’m sorry to hear this, do you have issues in only certain areas or everywhere?

 

Please could you let us know the postcode(s) where you’re having issues?

 

It’s worth noting that the coverage checker is an approximation, actual experience may vary.

 

Tom

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