Hi I got my mam a contract phone then she’s went onto sim only plan which has been fine for 5 months last night she can’t receive or make calls comes up no network tried sim in another phone and it works perfectly thx
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calls
Best answer by Scorpion
Hi I phoned ID and she tried to fix it she couldn’t the phone is lte 2g and 3G so the phone doesn’t work with 4g so phone no good she’s only had it over 2 and half years she’s went and bought a new sim free phone and sim works absolutely fine so problem is with phone thx
+22Hi there
The phone your got your mam on contract, when was this?
And was it direct from iD?
If it was an iD direct phone, has her area recently lost 3G?
Hi 2 years on contract 5 month on sim only and yes direct I’m thinking whet you said it coukd be something to do with losing 3 g she’s in a bad area any case I’ll try another way id said thx
+22Okay
If the phone is less than 12 months old, you could pop it into your local Currys if you still think the phones at fault.
For 3G have a read:
+22You can also stick the postcode in both of these
That one will say whether there are any known outages
And this one
Will show a map of your area. It defaults to 4G, but you can toggle between 3G and 5G too.
Both may also point to a cause.
Hi it says no problems with 3g should still get calls and receive calls but no network shows up turned phone off and on and updated but still issues
+22Oh right okay then.
Does the data side of things work, both with and without WiFi?
Have you tried another providers SIM in your mams phone?
(iD state their phones are unlocked)
Does this show this other network?
No - yes and yes it doesn’t show ID thx
+22Okay.
So there’s no data working at all, even on WiFi - sounds like a phone setting issue as even without a SIM data should still be working on the phone over WiFi.
Yes other SIM cards work - which then points to a SIM issue or the phone has remembered a change made when the iD SIM card was in the phone.
And other SIM cards show their network name - also sounds like a SIM issue or again the phone has retained settings changes for that iD SIM card - more so as you stated your mams iD SIM card works in other phones.
Well I’m confused!
What phone is it?
And have you tried resetting the network connections?
+19Hi
What’s the make and model of the phone your mum’s using? Is it listed on the list below as being compatible with iD 4G voice calling?
What phone can I use with the iD Mobile Network? | iD Mobile Network
-Lauren
A02s Samsung so its compatible must be phone broken only had it 2 years
+22But it can’t be if other SIMs work in it 😮
I tell ya what, try this:
Settings → About phone → Software information → Look for Service providers software version
And let us know the last group of letters ie EVR/XEU,BTU/BTE at the end of that result.
+25Hi
Have you tried a replacement SIM since issues began?
In the suggested 3G switch off article, did you attempt the suggestions within that?
Tom
Hi I phoned ID and she tried to fix it she couldn’t the phone is lte 2g and 3G so the phone doesn’t work with 4g so phone no good she’s only had it over 2 and half years she’s went and bought a new sim free phone and sim works absolutely fine so problem is with phone thx
+22That’s not the first time I’ve heard an iD supplied phone doesn’t work after the 3G switch off. They do say their phones are compatible. I hope the few I’ve read about and now yours are going to be in the minority. More so as your mams is only 2.5yrs old. That is NOT old IMHO 🤐
Anyway, glad to hear you sorted it out in the end!👍
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