Solved

Calls and texts reached capped limit

Can't make calls or texts as it says I reached my limit but I am on a unlimited contract, what do I do?

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Sounds like a mistake by iD Mobile, but forum members like us can’t look at customers accounts, @Christopher101.

I'd recommend chatting online with iD support using their Live Chat service.

The iD advisers work until 8pm on weekdays - the iD chatbot works 24/7.

Hi @Christopher101. If you’re still having this issue, feel free to let us know.

We’d be happy to send a PM to investigate the problem further.

-Lauren

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