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Calls and texts reached capped limit


Christopher101
New
 Contributor

Can't make calls or texts as it says I reached my limit but I am on a unlimited contract, what do I do? 

Best answer by andewhite

Sounds like a mistake by iD Mobile, but forum members like us can’t look at customers accounts, @Christopher101

I'd recommend chatting online with iD support using their Live Chat service. 

The iD advisers work until 8pm on weekdays - the iD chatbot works 24/7.

 

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2 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12065 replies
  • Answer
  • June 11, 2024

Sounds like a mistake by iD Mobile, but forum members like us can’t look at customers accounts, @Christopher101

I'd recommend chatting online with iD support using their Live Chat service. 

The iD advisers work until 8pm on weekdays - the iD chatbot works 24/7.

 


Lauren
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • 479 replies
  • June 25, 2024

Hi @Christopher101. If you’re still having this issue, feel free to let us know. 

We’d be happy to send a PM to investigate the problem further. 

-Lauren