calls cut off

  • 29 April 2021
  • 3 replies
  • 39 views
S
Rank

For approx the 9 month incoming and.outgoing calls randomly cut off. Either just disconnect or they can hear me and I cant hear them. This happens in loads of different locations and it always shows that I have a signal. Please help!!

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3 replies

Siân
Rank
Userlevel 3
Badge +1

OK, please let us know how you get on with that.

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank

It is, have tried everything that has been suggested, I've spoken to online chat this morning and they are sending a new sim to see if it helps

Siân
Rank
Userlevel 3
Badge +1

Hi there,

I understand this must be very frustrating. Have you tried rebooting your phone? Is it updated to the latest software?

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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